Information by product
Support Programs for ZoneFlex Products
Under the terms of each of Ruckus' Customer Support Programs, the worldwide team of Ruckus Technical Support Engineers and the administrative support personnel will assist our customers with software and hardware problem resolution.
Technical Support Programs
The Ruckus Technical Support Program assists our customers with software and hardware problem resolution
Partner Support
This Support Program is designed for Ruckus Partners with qualified technical support personnel for Ruckus ZoneFlex products Support. The Partners provide the Level 1 and the Level 2 support and Ruckus provides the Level 3 support to the Partners.
End User Support
This Support Program is designed for the Ruckus End Customers who want to receive the technical support directly from Ruckus. Ruckus provides Level 1 through Level 3 support to End Customers.
Warranty Policy and Software License Agreement for ZoneFlex Products
The ZoneFlex Warranty Policy and Software License Agreement are available on the warranty page.
End of Life Policy for ZoneFlex Products
The EOL policy applies to all Ruckus Wireless ZoneFlex products (ZoneDirectors, ZoneFlex Access Points, and FlexMaster Management System)
Get an account
Some content is only available to Partner and End User Support customers. If you are a Support customer, please register to receive your login credential. The Software Upgrades are available only to the Premium Support customers, but the Software Updates with bug fixes are available to all Support customers. To access Support Customer only Support Forum, you can use the same login credential you receive through the Web registration process.
For more information or to purchase the Partner Support Program, contact your Ruckus sales representative.