What is the default login info of the MM2211?

The default IP address of MM2211 is 192.168.1.1. The default user name is ‘admin’. The default password is ‘password’. The default mode for MM2211 is route mode. Should the MM2211 be in bridge mode, the default IP address will be 192.168.0.254, more on bridge mode in the next question.

What is the difference between route mode and bridge mode?

The route mode supports of multiple devices connected behind the MM2211. The bridge mode allows only one device to be connected behind the MM2211. Most Metro ISP allows multiple devices connected behind the MM2211. In route mode, the MM2211 will act as the DHCP server to the devices connected behind the MM2211 as well as perform NAT (Network Address Translation). In bridge mode, the PC’s connected behind the MM2211 generally should be set to obtain IP address automatically, and the DHCP request will be forwarded by the MM2211 to the DHCP server in the Metro ISP provider.

I’ve forgotten my MetroFlex IP address, what do I do?

Please perform a factory reset to set your device back to route mode. The address will now be 192.168.1.1

How do I reset to factory defaults?

With the unit powered on, insert a paper clip into the reset button on the back of the device, and hold for 8 seconds.

How do I know I am connected to the Metro ISP network?

Check the Information – System page for Internet Status. If the Internet Status shows connected, you are connected to the Metro ISP network.

Alternatively, the user can check the Wireless Association Device LED (the third LED from the left) for wireless association status. The LED should be green to indicate association.

How does MM2211 perform firmware upgrade?

The MM2211 is pre-configured w/ the IP address of the automatic firmware server hosted by Ruckus Wireless. The MM2211 will periodically check the firmware server for the latest firmware. If the firmware on the device is an older version than what is currently available on the firmware server, the MM2211 will update the firmware automatically (in the background).

The user will need to reboot the device.

I cannot connect to the Internet, what should I do?

• Make sure that the configured SSID matches the one provided by your Metro ISP
• Make sure that the security setting matches the one provided by your Metro ISP
• Make sure that your device is located in a place where adequate wireless coverage is available
• Connectivity can generally be improved by moving the MM2211 closer to the metro node, improving line of sight, or put in an elevated location
• Reset the MM2211 to factory defaults, and reconfigure the product

How do I obtain a support log from the MM2211?

The debug dump is useful for the service provider to troubleshoot the MM2211. The debug dump can be obtained by going to the Web Interface and select Maintenance -> Support page. The user can either copy and paste the content in the dialogue box and send the result via email to the service provider support contact, or the user can select the upload button (on the bottom of the page) to save to a file to be sent to the support contact.

How do I determine the version of the firmware?

The firmware version can be obtained on the Information – System page. It is listed as S/W version

Can I set static IP address on my MM2211?

The IP address can be set by going to Configuration – System page, and selecting the appropriate setting under WAN Interface

How can the service provider manage the MM2211 in route mode?

In Route mode, the MM2211 should be set to obtain a WAN IP address automatically from the Metro ISP DHCP server. The obtained IP address can be then reachable by the service provider network management center. There is an option under Configuration -> System for Remote HTTP access. Make sure this is checked.

How can the service provider manage the MM2211 in bridge mode?

In Bridge mode, the MM2211 should be set to obtain WAN IP address automatically from the Metro ISP DHCP server. The home user then should disconnect the PC behind the MM2211.

In Bridge mode, the MM2211 will clone the IP address of the devices behind the MM2211. Therefore, in order for the service provider’s remote management center to manage the MM2211, ensure that MM2211 is using its own MAC address. The home user MUST disconnect the PC behind the MM2211.

How can the home user setup the MM2211 in bridge mode?

In Bridge mode, the default IP address of MM2211 is 192.168.0.254. The home user should first set his PC to the same subnet as 192.168.0.x. After login to the device, set the appropriate SSID (to match that of the service provider’s SSID). Once complete, he home user should then change the IP address of his PC back to DHCP. The home user then can browse the Internet.

However, note that since the home user’s obtained IP address is different than the IP address of the MM2211, the user will not be able to access the Web interface of the MM2211 at the same time as browsing the Internet.

Can I connect an external antenna to MM2211?

MM2211 does not support an external antenna. MM2211 uses a combination of vertical and horizontal antenna arrays to maximize connectivity.

Can I connect multiple computers to MM2211 and how?

In Route mode, the MM2211 can allow multiple PC to connect. Since the MM2211 only has a single Ethernet port, the user should connect a hub or a switch behind the MM2211, and then multiple PC’s to the hub or switch.

How do I connect a Wi-Fi router to the MM2211 to provide in-house Wi-Fi coverage?

• Configure your existing Wi-Fi router to use DHCP for the Internet, or WAN connection.
• Configure and verify that the MM2211 is working in Bridge Mode.
• Directly connect the MM2211 with the WAN port on the existing Wi-Fi router using an Ethernet cable.
• The existing Wi-Fi router should be able to obtain a DHCP address from your Metro ISP’s network through the MM2211.

Can I support wireless to the MM2211 on the WAN interface, and then wireless on the LAN interface?

Yes, you need either the MM2211-DZ or the MM2211 with the dual-zone firmware update, please see the related FAQS: “I have a MM2211, how do I get the Dual Zone feature?” “What is the difference between MM2211-DZ and MM2211-ST?”

Where can I buy MM2211 Wireless Access Gateway?

You can find our resellers at Where to buy?

I am interested to sign up to use the Google Wi-Fi network in Mountain View, CA, what should I do?

Ruckus Wireless does not provide Google Wi-Fi service for Mountain View. If the user is interested in finding out more about the service, please check online at http://wifi.google.com/support/

Ruckus Wireless is one of the recommended CPE vendors endorsed by Google. http://wifi.google.com/support/bin/answer.py?answer=44023

Is the MM2211 compatible with a variety of outdoor Metro Mesh Nodes?

Ruckus Wireless MM2211 has been field tested with Tropos, BelAir, Nortel, Strix, Motorola, SkyPilot and Cisco Metro nodes. We are compliant with Tropos Networks’ Metro Compatible Extensions Specification (TMCX) program. Our radio is a standards based 802.11 b/g radio and can work with other standards based products.

I can’t obtain a DHCP address from the Metro network, what should I do?

Try using bridge mode, if that doesn’t work; try contacting the provider to use a static IP address.

Why isn’t there Firmware Upgrade button on Maintenance->Upgrade page?

If, due to internet connectivity problem, a firmware upgrade procedure fails in the middle of the downloading and the 2211 has not been reboot, the Upgrade button will not be available. You can workaround this problem by rebooting the 2211 and have it go through normal firmware upgrade again, or factory reset and reboot the unit.

The Upgrade button could also not work properly, if Javascript is disabled by the browser.

What is the difference between MM2211-DZ and MM2211-ST?

The MM2211-DZ is a single port Wireless Broadband Gateway supporting Dual Zone feature. Dual Zone allows home wireless devices to connect to the MM2211, and the MM2211 extends the signal to the Metro AP wirelessly.

The MM2211-ST does not support Dual Zone.

I have a MM2211, how do I get the Dual Zone feature?

The users who currently have a MM2211 will be able to get automatic firmware upgrade and upon reboot of the device, will have the dual zone feature. The user will then need to enable the Dual Zone feature by logging to the WebUI (Configuration – Wireless page) and enable the functionality.

Why am I redirected to the Web page of the MM2211?

The portal redirect feature will automatically redirect any HTTP request to the Web page of the MM2211 when the Internet connectivity is lost.

The user is suggested to check the configuration setting or move the MM2211 to a more optimum location to improve the reception

Can I connect multiple wireless PCs to the MM2211?

Yes. The dual zone feature is supported in Route mode. To connect multiple wireless PCs to the MM2211 to access the Internet, the user must ensure that the MM2211 is set up to operate in Route mode. Route mode is the default configuration of the MM2211. The user can validate the setting by logging to the MM2211 and go to the Configuration – System page.

The dual zone does not support MM2211 in bridge mode

Can I upgrade a MM2211-ST to a MM2211-DZ?

No. MM2211-ST cannot be upgraded to MM2211-DZ. Users needing dual zone feature should purchase a MM2211-DZ.

What is the performance impact of turning on dual zone?

➢ Depending on the WAN wireless throughput, the impact of turning on the dual zone can vary. In most typical Metro Wi-Fi deployment where the Internet connectivity is limited to 1 to 5 Mbps, the bottleneck is generally the WAN throughput, and not the LAN throughput. In most situations the performance degradation will be less than 20%.

What do the signal bars for Air Quality Meter measure?

The Air Quality meter (presented on the upper right hand corner of the WebUI and the login page) represents the Received Signal Strength measured at the MM2211 when communicating with Metro AP node.

The Air Quality level to the # of bar mapping is

i. One bar -> 0 to 6 dB

ii. Two bars -> 7 to 12 dB

iii. Three bars -> 13 to 18 dB

iv. Four bars -> 19 to 24 dB

v. Five bars -> greater than 24 dB

I have a MM2211, how do I upgrade to the latest firmware?

The users who currently have a MM2211 with version 3.4 ONLY, will be able to get automatic firmware upgrade allowing DualZone. The default settings of the MM2211 are configured to regularly check the Ruckus hosted firmware server for the latest software.

With Dual Zone configured, why can’t I connect to computers in my home wirelessly when I lost connection to Metro Wi-Fi AP?

When the WAN wireless goes down, the MM2211 reverts to pure station mode and the LAN wireless goes down

With Dual Zone configured, when the connection to the Metro Wi-Fi AP is restored, will I be able to connect back to my home computers wirelessly?

Yes. All wireless devices that are part of the LAN wireless LAN will automatically re-associate with the Home Wireless

What is the Ethernet port marked ‘WAN’ on the back of the MM2211-ST and MM2211-DZ used for?

Although marked as a WAN port, it is an Ethernet LAN port to which you may connect an Ethernet device such as your computer, or connect it into your home Ethernet network (this is its use in the MM2211-ST or non-dual zone enabled MM2211).

This port has the same DHCP addressing scheme applied as per the LAN Wireless configuration under the context ‘System -> LAN – AP’ Interface.

This Ethernet port can be used for device configuration and its default IP address is 192.168.1.1.

Note: The ‘WAN Interface’ configuration context applies to the Service Provider wireless interface ‘WAN – Station’ and not to this Ethernet port.

When I upgrade from a preivous version of MetroFlex to version 3.5, do I need to reset the unit?

Yes. You must select Reset to Factory Defaults and reboot. This is accessible from the web configuration section under Reboot.

Why do I get ping response from 192.168.1.1 when I ping google.com or some other website?

This happens when you are connected to the MM2211 unit using a network cable and WAN connection is down. Also note that this happens only when the MM2211 is configured to operate in the “Route” mode. When this happens, access the MM2211 login page using the 192.168.1.1 IP address from your browser and verify wireless settings. If it doesn’t resolve the problem, check with your wireless ISP if there is any connectivity problem in their network.

I have good signal strength and all configuration seems to be good, but the internet connection status shows “Disconnected”. Why?

MM2211-DZ firmware pings Default Gateway to check the internet connection status, once connected to Metro Wi-Fi AP. Some wireless providers disable Ping responses on their default gateways, and, in some network, Ping packets may get dropped. In those cases, MM2211-DZ may think the internet connection is not available, and redirect all internet access to Ruckus Web UI login page. If you are running firmware version less than 3.5.0.1613, please upgrade to 3.5.0.1613 or later firmware and factory reset your 2211. Make sure you write down current configuration, before factory resetting your 2211, so that you can restore your configuration.

I can connect to my MM2211 running in router mode from my laptop, but I can’t go online. Why?

There are two scenarios. One scenario is that you are connecting your 2211 to a Metro AP and you also have a home router connected to the WAN port of the 2211. The other scenario is that you just want to increase the wireless coverage in your home network and you are connecting your 2211 running in router mode wirelessly to your home wireless router. In both scenarios, many wireless APs/Routers including Ruckus MM2211 handout DHCP addresses of the 192.168.1.x network. This creates IP address conflict between these two devices, thus making Internet connection impossible. To avoid such IP address conflict, on the 2211 go to Configure -> System and change the IP address under LAN Interface section to something like 192.168.30.1. After saving the change and rebooting 2211, your computer should receive unique IP address and you should be able to go online.

How do I connect Macintosh to MM2211 for configuration?

1. Select Built-in Ethernet
2. Select Using DHCP for Configure option
3. Click Apply
4. Note the IP Address assigned to your Mac by 2211
5. Open a Web Browser
6. Enter 192.168.1.1 IP address into the URL window
7. When login window is displayed, use the default username and password which is found on the MM2211 unit