What is the packaging format of FlexMaster?

FlexMaster is a software product. The CD is shipped with simple instruction for installation on a customer supplied hardware. The specification of the hardware is defined in the FlexMaster data sheet.

What products does the FlexMaster manage?

In Release 2.0, FlexMaster manages ZoneFlex 2925 and ZoneFlex 2942. In future releases, FlexMaster will manage ZoneDirectors and other Ruckus devices.

What are the different variants of FlexMaster?

FlexMaster is license based on the number of managed devices. FlexMaster can be purchased with the capacity to manage up to 100, 250, 500, or 1000 devices.

When I need to manage more devices, do I need to buy a new FlexMaster package?

No. FlexMaster base software comes with license for management of 100 AP’s. When you need to manage more than licensed number of AP’s, you can purchase an upgrade license to allow more devices to be managed. The server does not need to be changed.

What version of ZoneFlex Access Points is compatible with FlexMaster release 2.0?

The ZoneFlex Access Points need to run Release 5.0 or higher version.

Can the Access Points be managed behind a NAT device?

Yes. The Access Points can be located behind the NAT gateway, and the FlexMaster will be able to communicate to the Access Points for scheduled configurations and management.

How do I find the disconnected devices from the network?

There are several ways:

1. The “Loss of Connectivity” graph on the Dashboard shows devices currently disconnected from the network. The rightmost side of this graph represents the current time.
2. On Inventory → Manage Devices page show the “Last Seen” time. Depending on the FlexMaster contact interval and current time, administrator know if any of the devices lost contact with the FlexMaster.

How can I create and email alert for connection problems?

During the installation, the install script will prompt to enter SMTP server’s IP address, port number, and email address. This information can be accessed from Administration → System Settings page.
To enable email alerts, go to System Alerts → Alert Properties page.

I see a map on the Inventory page. How do I use the location features on the FlexMaster?

From the Inventory → Manage Devices page click on “Set Tag Name.” The tag name can be anything such as Group ID, customer name, or location.
If you type a location for tag name then the device’s location will be seen on the map.

How do I mount FlexMaster CD on a Red Hat Enterprise Linux machine?

You have to create a mount point for the CD before accessing it. Let us say “/mnt” is the mount point, then at the Linux shell type “mount /dev/cdrom /mnt” command. After mounting the CD, you can see the contents inside the CD by typing “ls /mnt” command.

I have 500 devices in St Petersburg, Florida. How to split them into five groups?

Let us say you want to split all 500 devices into 5 groups called Tropicana, Waterfront, Bay Walk, Grand Prix, and Sunshine. First of all you have to assign a tag name to each device using one of the above names.
Then go to Inventory → Manage Devices → New Search tab and search the devices based on Tag Name. Then click on “Save Search as a Group” link to assign a name.
These group names become available from the Dashboard and when you need to perform firmware upgrades, configuration changes, etc.

Can I run FlexMaster on a Windows machine?

Not at this time.

How will I get notified regarding FlexMaster software upgrades?

For the initial release, you should check the Ruckus Wireless Support site for the latest firmware/software. In the future release, we plan to add automated alert mechanism.

Do I need a MySQL database server running before installing FlexMaster?

No, you don’t. MySQL comes as part of the FlexMaster installation package.

Our FlexMaster is placed behind a firewall. In such case how can CPEs in the field reach FlexMaster?

You have to open either port 80 or port 443 on the firewall so that CPEs can reach the FlexMaster. You have to point the CPEs to the external IP address of the FlexMaster’s server URL. If you are using DHCP IP address on the CPEs, this can be achieved by using option 43 on your DHCP server.

I want to use L2TP on my network to provide client specific services. How can I configure L2TP server IP, password details using the FlexMaster?

L2TP concept is explained in the FlexMaster User Guide. L2TP server details can be pushed to the CPEs using a configuration template. Create a new template under “Internet” category.

How do I restore FlexMaster in case of hardware crash?

It is highly recommended that you backup the underlying MySQL database from time to time. Use “./mysqldump -u root -p itms > [backupfilename.sql]” command to perform the backup from time to time.
To restore the server, install the FlexMaster software from the CD and then restore the MySQL database from the latest backups.

How do I know if there is a firmware upgrade available for my CPEs?

Ruckus Wireless may post latest firmware to its Support website from time to time. The latest firmware can be downloaded to Provisioning → Manage Firmware Files page.

Can I push configuration changes to 3rd party CPEs using Ruckus FlexMaster?

Ruckus FlexMaster can only manage Ruckus ZoneFlex CPEs.

I want to upload a device inventory file before deploying CPEs in the field. How do I do that?

A device inventory file can be uploaded to FlexMaster well before deploying CPEs in the field. This file should contain serial number, model number, customer ID, and unique password for authentication in a CSV format. Go to Inventory → Device Registration page to upload this file.
After the file upload permission can be changed in order to allow or deny.

Do I need to backup MySQL database before upgrading the FlexMaster software?

The upgrade install script only contains upgrade for FlexMaster software and will not impact the MySQL database. If you still want to, you can backup the database using the command mentioned three questions above.

How do I stop the MySQL service on the FlexMaster machine?

Go to “/opt/FlexMaster” directory and type “./shutdown.sh —mysql” command.

How to uinstall FlexMaster?

Stop the MySQL database as mentioned above and run the uninstall script located inside the “/opt/FlexMaster” directory.

The machine is up but I can’t access the web interface. What are the processes I look for to see if they are running or not?

The machine should be running Java and MySQL. Do “ps -ef | grep java” and “ps -ef | grep mysql” to check their status.

Do you have a sample for DHCP option 43 setup to configure FlexMaster’s URL?

Here is the sample. In this sample an IP range of 192.168.0.128 – 192.168.0.254 is used and 172.25.207.18 is the IP address of the FlexMaster.

[zduser@localhost ~]# cat /etc/dhcpd.conf
ddns-update-style interim;
ignore client-updates;

option space VendorInfo;
option VendorInfo.acsurl code 1 = text;

subnet 192.168.0.0 netmask 255.255.255.0 {

option routers 192.168.0.1;
option subnet-mask 255.255.255.0;

option nis-domain “myorg.com”;
option domain-name “myorg.com”;
option domain-name-servers 192.168.1.1;

option time-offset -25200; # PST

#option opt-43 IP address of the FlexMaster is 172.25.207.18

vendor-option-space VendorInfo;
option VendorInfo.acsurl “http://172.25.207.18/intune/server”;

range dynamic-bootp 192.168.0.128 192.168.0.254;
default-lease-time 21600;
max-lease-time 43200;
}