SUPPORT PROGRAMS for ZoneFlex Products
Under the terms of each of Ruckus Customer Support Programs, the worldwide team of Ruckus Technical Support Engineers and the administrative support personnel will assist our customers with software and hardware problem resolution.
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Big Dog Partner Support
This Support Program is designed for the Ruckus Partners with qualified technical support personnel for Ruckus ZoneFlex products Support. The Partners provide the Level 1 and the Level 2 support and Ruckus provides the Level 3 support to the Partners.
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Big Dog End User Support
This Support Program is designed for the Ruckus End Customers who want to receive the technical support directly from Ruckus. Ruckus provides Level 1 through Level 3 support to End Customers.
WEB REGISTRATION
Some contents are only available to Big Dog Partner and End User Support customers. If you are a Big Dog Support customer, please register to receive your login credential. The Software Upgrades are available only to the Premium Support customers, but the Software Updates with bug fixes are available to all Support customers. To access Support Customer only Support Forum, you can use the same login credential you receive through the Web registration process.
For more information or to purchase Big Dog Partner Support Program, contact your Ruckus sales representative.