Forgot the login credentials for standalone AP

Summary

User has lost or forgotten the login credentials for managing the access point (AP) Default login is not working Hard-reset of the access point is required. At that point, default credentials will work.

Question

Can I recover the admin password for a standalone access point?

Customer Environment

Standalone AP

Root Cause

Reconfigured AP admin passwords are not saved/recorded in any way that can be recovered.

Troubleshooting Steps

NA

Workaround

NA

Resolution

  • User has lost or forgotten the login credentials for managing the access point (AP)
  • Default login is not working
  • Hard-reset of the access point is required.
  • At that point, default credentials will work. 

If the administrator login credentials are not modified, then we can login to an Access Point with its default login credentials.

username: super
password: sp-admin

Once these login credentials are customized and if in some way login credentials are lost, then the only way to re-gain access to a standalone Access Points' web user interface or Command line interface, is by performing a hard reset(factory default) on it and login with above default credentials.

NOTE:
Hard-reset for access points may be different.  Typically press the recessed Hard Reset button for 10-12 seconds before release.
Outdoor access point ZF-7762 has a different reset procedure.I have attached it to the article.

Attachment 1

How to Reset 7762.pdf
application/pdf
Download
(60.8 KB)

Article Number:
000002316

Updated:
December 26, 2018 12:00 PM (about 1 year ago)

Answer Attachment 1
How to Reset 7762.pdf
application/pdf
Download
(60.8 KB)

Tags:
Security, System Network Management, ZoneFlex Indoor, ZoneFlex Outdoor

Votes:
1

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