Unable to upgrade vSCG cluster due to support license expiry


This article explains why a vSCG/vSZ cluster upgrade may fail with the error "The support license has expired. Please contact Ruckus Wireless Support for assistance.”


Why am I getting a support license expired message when upgrading my vSCG/vSZ cluster?

Customer Environment

Customer operates one or more vSCG/vSZ controllers which they are attempting to upgrade to a later version

Root Cause

The customer requires a valid support license to be issued on LiMan when upgrading to the latest vSZ version.

Troubleshooting Steps

Confirm whether you have a valid support license on each controller by perusing the list of active licenses on the controller UI under Administration >> Licenses


Active support contract is mandatory on all the controllers in the cluster to upgrade to any new release. You need to work with your local Ruckus SE/VAR/Distributor to arrange for a support license, if one is not purchased.


“For more information on this topic—including video tutorials—visit the Ruckus Support How-To Hub at https://support.ruckuswireless.com/how-to-hub.”

Article Number:

June 11, 2019 04:50 PM (over 1 year ago)

Performance, Installation, System Network Management, Troubleshooting, Known Issues and Workarounds, SmartCell Gateway, virtual SmartCell Gateway


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