Ruckus WatchDog Support 

Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more.  Our goal is to match our capabilities to your specific needs.

WatchDog Overview

WatchDog Support is Ruckus’ base level support offering.  It provides customers with a strong foundation of support capabilities, including: 24x7 Technical Assistance, Access to software updates & major upgrades, more aggressive hardware replacement options and the ability to leverage the Ruckus Diagnostic Dashboard tool.

  • WatchDog Support on ICX Products: this brings the traditional support ICX customers have enjoyed for years under the Ruckus umbrella.
  • Partner WatchDog Premium support for Wi-Fi products is purchased by Ruckus qualified VARs who provide level 1 & 2 support. 
  • WatchDog Premium support for Wi-Fi Products  can be purchased by customers from authorized partners. Support is directly provided by Ruckus.
  • WatchDog AP Advanced Hardware Replacement is a separate support option that can be used by either customer or partners who desire advanced replacement for their access point hardware.

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