Ruckus WatchDog Support programs for Enterprises
Ruckus Wireless offers quality, knowledgeable and responsive worldwide support for wired and wireless products Ruckus has a new support offering branded "WatchDog": to better meet customers & partners most demanding needs and increase their ease of doing business.
Ruckus offers a number of WatchDog support options:
- WatchDog Support on ICX Products: this brings the traditional support ICX customers have enjoyed for years under the Ruckus umbrella.
- Partner WatchDog Premium support for Wi-Fi products is purchased by Ruckus qualified VARs who provide level 1 & 2 support.
- WatchDog Premium support for Wi-Fi Products can be purchased by customers from authorized partners. Support is directly provided by Ruckus.
- WatchDog AP Advanced Hardware Replacement is a separate support option that can be used by either customer or partners who desire advanced replacement for their access point hardware.