Ruckus WatchDog Support
Ruckus Networks offers flexible and comprehensive support offerings for our wired and wireless products. Customers can select different SLAs for hardware replacement, add-on services like onsite engineer support, testing-as-a-service, Designated Support Engineers and more. Our goal is to match our capabilities to your specific needs.
WatchDog Support is Ruckus’ base level support offering. It provides customers with a strong foundation of support capabilities, including: 24x7 Technical Assistance, Access to software updates & major upgrades, more aggressive hardware replacement options and the ability to leverage the Ruckus Diagnostic Dashboard tool.
- WatchDog Support on ICX Products: this brings the traditional support ICX customers have enjoyed for years under the Ruckus umbrella.
- Partner WatchDog Premium support for Wi-Fi products is purchased by Ruckus qualified VARs who provide level 1 & 2 support.
- WatchDog Premium support for Wi-Fi Products can be purchased by customers from authorized partners. Support is directly provided by Ruckus.
- WatchDog AP Advanced Hardware Replacement is a separate support option that can be used by either customer or partners who desire advanced replacement for their access point hardware.