Backdoor Login Instructions

Summary

If I forget my Admin password, what is the backdoor login instructions to get into my ZoneDirector.

Question

If I forget my Admin password, what is the backdoor login instructions to get into my ZoneDirector.

Customer Environment

ZoneDirector

Root Cause

lost password

Resolution

There is no backdoor login method to login into a ZoneDirector.

If you have a saved ZoneDirector backup or debug log, contact Ruckus Tech Support, who may be able to decipher the admin password from your files. Ruckus Technical Support will need to validate you are the legal administrator of the device before doing this.

Article Number:
000002004

Updated:
August 10, 2020 02:18 AM (over 3 years ago)

Tags:
Configuration, ZoneDirector

Votes:
10

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