Support Programs for ZoneFlex Products

Technical Support Programs

Our worldwide team of highly experienced Ruckus Technical Support engineers offers quality, knowledgeable and responsive support. Our complete satisfaction goal and best-in-class support ensures customers the uptime their business requires to be competitive.




Ruckus world class support just got better!

We are now offering two great support programs tailored to your business. WatchDog is designed for our enterprise, education and small-business customers. BullDog support is designed for the most demanding Carrier and Service Provider businesses.

Partner Support

This Support Program is designed for Ruckus Partners with qualified technical support personnel for Ruckus ZoneFlex products Support. The Partners provide the Level 1 and the Level 2 support and Ruckus provides the Level 3 support to the Partners.

End User Support

This Support Program is designed for the Ruckus End Customers who want to receive the technical support directly from Ruckus. Ruckus provides Level 1 through Level 3 support to End Customers.

End of Life Policy for ZoneFlex Products

The EOL policy applies to all Ruckus Wireless ZoneFlex products (ZoneDirectors, ZoneFlex Access Points, and FlexMaster Management System).

Warranty Policy and Software License Agreement for ZoneFlex Products

Ruckus ZoneFlex Warranty and Software License Agreement

Ruckus ZoneFlex products are covered by the Ruckus Limited Lifetime and Standard Warranty

Warranty FAQs

For answers to frequently asked questions on the Ruckus Warranty, including which products are covered by the Standard or Limited Lifetime Warranty

Get Access

Some content is only available to Partner and End User Support customers. If you are a Support customer, please register to receive your login credentials. The Software Upgrades are available only to the Premium Support customers, but the Software Updates with bug fixes are available to all Support customers. To access Support Customer only Support Forum, you can use the same login credential you receive through the Web registration process.

More Info

For more information or to purchase the Partner Support Program, contact your Ruckus sales representative.

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