Support Programs for ZoneFlex Products
Technical Support Programs
Under the terms of the Ruckus Wireless Customer Support Programs, our worldwide team of highly experienced Ruckus Technical Support engineers offers quality, knowledgeable and responsive support. Our complete satisfaction goal and best-in-class support ensures customers the uptime their business requires to be competitive.
NEW! Ruckus world class support just got better! We are now offering a new support offering branded “WatchDog” to meet your most demanding needs and increase your ease of doing business.
This Support Program is designed for Ruckus Partners with qualified technical support personnel for Ruckus ZoneFlex products Support. The Partners provide the Level 1 and the Level 2 support and Ruckus provides the Level 3 support to the Partners.
End User Support
This Support Program is designed for the Ruckus End Customers who want to receive the technical support directly from Ruckus. Ruckus provides Level 1 through Level 3 support to End Customers.
End of Life Policy for ZoneFlex Products
The EOL policy applies to all Ruckus Wireless ZoneFlex products (ZoneDirectors, ZoneFlex Access Points, and FlexMaster Management System).
Warranty Policy and Software License Agreement for ZoneFlex Products
Ruckus ZoneFlex Warranty and Software License Agreement
Ruckus ZoneFlex products are covered by the Ruckus Limited Lifetime and Standard Warranty
For answers to frequently asked questions on the Ruckus Warranty, including which products are covered by the Standard or Limited Lifetime Warranty
Some content is only available to Partner and End User Support customers. If you are a Support customer, please register to receive your login credential. The Software Upgrades are available only to the Premium Support customers, but the Software Updates with bug fixes are available to all Support customers. To access Support Customer only Support Forum, you can use the same login credential you receive through the Web registration process.
For more information or to purchase the Partner Support Program, contact your Ruckus sales representative.