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Welcome to the Ruckus Support How-To Hub! The How-To Hub is a collection of videos, knowledge articles, and technical documentation created specifically to address the most common customer issues. Check back often as we add new content covering additional topics and products. Select a product to begin browsing How-To topics: |
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| ZoneDirector (ZD) Topics | SmartZone (SZ/vSZ) Topics |
 Resolving the Google Maps Error in ZoneDirector |
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| Videos | Knowledge Base Articles |
| ZoneDirector and Google Maps | What could cause ZD 10.0 Google Maps API error: MissingKeyMapError |
| ZD dashboard displays an error, "Page cannot load Google Maps correctly" | |
| SZ: Dashboard cannot load Google map correctly - Google Map API key | |
| ZoneDirector: Setting Up 802.1x Authentication with RADIUS |
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| Videos | Knowledge Base Articles | Technical Documentation |
| ZoneDirector: Configuring 802.1x Authentication with RADIUS |
Configuring AD and NPS Radius Server |
"Using an External AAA Server" section in the ZoneDirector 10.2 User Guide |
| Vendor specific Radius attribute configuration for authenticating specific user group |
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| Troubleshooting steps for Radius or AD based issues |
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| Windows machines unable to authenticate while using 802.1x EAP |
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| Radius 2008 server reason codes explanation for unsuccessful Login |
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| ZoneDirector: Setting Up Web Authentication with LDAP | ||
| Videos | Knowledge Base Articles | Technical Documentation |
| ZoneDirector: Setting Up Web Authentication with LDAP |
Configuring LDAP based web authentication on Zonedirector |
"Using an External AAA Server" section in the ZoneDirector 10.2 User Guide |
| LDAP authentication empty or no password |
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| LDAP authentication with encrypted password |
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| Is it possible to configure 802.1X with Active Directory? |
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| Issue with AAA to Novell through LDAP |
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WISPr Hotspot Call Flow on ZoneDirector Upgrading SmartZone and Virtual SmartZone |
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| Videos | Knowledge Base Articles | Technical Documentation |
| Upgrading SmartZone and Virtual SmartZone | SmartZone Pre-check Scripts for Data Migration Upgrades | Ruckus SmartZone Upgrade Guide, Release 5.1.1 |
| SZ 3.5 Signature Pack file upload failure | ||
| How to downgrade SZ/SCG to previous version | ||
| Unable to upgrade vSCG cluster due to support license expiry | ||
| Insufficient AP support licenses warning message while upgrading SmartZone | ||
| Register an AP with SmartZone or Virtual SmartZone |
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| Videos | Knowledge Base Articles | Technical Documentation |
| Manually Registering an AP to SmartZone | Registering an AP with vSCG/SCG | |
| APs fail to join vSZ from remote location over WAN | ||
| Migrating Access Points (APs) from ZoneDirector to SmartZone |
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| Videos | Knowledge Base Articles |
| Migrating APs from ZoneDirector to SmartZone | Migrating AP's from ZD to SZ 3.5 |
| Queries on migrating mesh APs from ZD to SZ | |
| ZD managed AP's fail to update configuration after joining vSZ | |
| Installing SmartZone and Virtual SmartZone |
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| Videos | Knowledge Base Articles |
| Installing Virtual SmartZone on ESXi |
vSZ installation on Amazon Web Service (AWS) |
| Installing vSZ on Windows Hyper-V |
How to confirm the successful installation of the vSCG/vSZ |
| Installing vSZ on Google Cloud |
Issues installing vSZ .ova file |
For product support information and details on contacting the Support Team, go to https://support.ruckuswireless.com/contact-us.