How-To Hub: ZoneDirector Submit your own How-To ideas and feedback. 

Select a topic to browse videos, knowledge articles, and technical documentation addressing some of the most common ZoneDirector issues.




Upgrading ZoneDirector Firmware
Videos Knowledge Base Articles Technical Documentation
Upgrading ZoneDirector via the GUI (3:59) ZoneDirector firmware upgrade in Smart Redundancy Setup Ruckus ZoneDirector 10.5 Upgrade Guide
Upgrading ZoneDirector in Smart Redundancy Setup via GUI (5:01) Firmware upgrade on ZoneDirector via WebUI
Upgrading ZoneDirector via the CLI (5:47) How to upgrade the ZoneDirector firmware from CLI using TFTP

Recommended firmware and suggested upgrade path for ZoneDirector

Troubleshooting upgrade failure on ZoneDirector


Best Practices for ZoneDirector Firmware Upgrade

ZoneDirector is not responding after upgrade failure

Resolving the Google Maps API Error in ZoneDirector
Videos Knowledge Base Articles
ZoneDirector and Google Maps (1:46) What could cause ZD 10.0 Google Maps API error: MissingKeyMapError

ZD dashboard displays an error, "Page cannot load Google Maps correctly"

SZ: Dashboard cannot load Google map correctly - Google Map API key

ZoneDirector: Setting Up 802.1x Authentication with RADIUS
Videos Knowledge Base Articles Technical Documentation
ZoneDirector: Configuring 802.1x Authentication with RADIUS (8:16)
Configuring AD and NPS Radius Server
"Using an External AAA Server" section in the ZoneDirector 10.5 User Guide

Vendor specific Radius attribute configuration for authenticating specific user group


Troubleshooting steps for Radius or AD based issues


Windows machines unable to authenticate while using 802.1x EAP


Radius 2008 server reason codes explanation for unsuccessful Login

ZoneDirector: Setting Up Web Authentication with LDAP
Videos Knowledge Base Articles Technical Documentation
ZoneDirector: Setting Up Web Authentication with LDAP (7:21)
Configuring LDAP based web authentication on Zonedirector
"Using an External AAA Server" section in the ZoneDirector 10.5 User Guide

LDAP authentication empty or no password


LDAP authentication with encrypted password


Is it possible to configure 802.1X with Active Directory?


Issue with AAA to Novell through LDAP

Configuring Guest Access on ZoneDirector
Videos Knowledge Base Articles Technical Documentation
Configuring Guest Access on ZoneDirector (6:42) Configure Guest Access WLAN on Zone Director"Configuring Guest Access" section in the ZoneDirector 10.5 User Guide

Guestpass self service with Sponsor Approval on ZD

Shows the Error message as "no wlan is configured for guest"
WISPr Hotspot Call Flow on ZoneDirector
Videos Knowledge Base Articles Technical Documentation
WISPr Call Flow (7:49) Hotspot (WISPr) call flow for ZD with external Web Portal Server"Working with Hotspot Services" in the ZoneDirector 10.5 User Guide

Will I still get an "unsecure connection" warning if using HTTPS, even with a self-signed certificate installed?

What URLs do I need to include in the walled garden to allow access to Google Play store?

When should I bypass the CNA feature?

HSTS protection can break redirect for Chrome and Adroid browser error


Troubleshooting ZoneDirector: Packet Capture on Managed APs
Videos Knowledge Base Articles Technical Documentation
Troubleshooting ZoneDirector: Performing Packet Capture (10:03)
Packet Captures through Ruckus APs
"Packet Capture and Analysis" section in the ZoneDirector 10.5 User Guide


For product support information and details on contacting the Support Team, go to https://support.ruckuswireless.com/contact-us.

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