How do I upgrade ZoneDirector to the latest firmware?

Summary

This article explains the firmware upgrade procedure for a ZoneDirector.

Question

How do I upgrade ZoneDirector to the latest firmware?

Customer Environment

ZoneDirector managed wireless network.

Root Cause

ZoneDirector is on a old firmware and I want to upgrade to one of the latest releases or at least to one of the latest maintenance releases.

Resolution

Latest firmware can be found at Ruckus Wireless Support website at https://support.ruckuswireless.com/
Choose the "Downloads" and then choose the ZoneDirector model.
You will find:
1. All the available firmware versions
2. Recommended firmware version to use (recommended firmware will be a maintenance release in the format of a.b.c.d.e where c will not be 0. 0 will indicate first release in that series and won't be recommended unless you want latest features.)
3. You can also find release notes under "Documents" that goes into specific details on what bugs are fixed, what upgrade procedure to use, what features are added, and what are the outstanding issues at the time of that release.

Please ensure you have an active support contract on the ZoneDirector in order to download the firmware.
Once you decide on the firmware version to use, download the file to your local machine.
Login to the ZD and go to the Administer --> Upgrade page.
Click on the "Choose File" and browse to the downloaded firmware file.
ZD will prompt you to backup the current configuration.
If you don't have the most latest backup, say "Yes" to this before proceeding with ZoneDirector upgrade.
User-added image
Upgrade can take anywhere from 5-15 minutes depending on the ZoneDirector model and amount of configuration you have.
Once the ZoneDirector is upgraded, firmware upgrade will be pushed to all ZD managed APs (so there is really no separate upgrade action required for APs).
This in turn can take another 5-15 minutes depending on the number of APs this network has and the model of APs.
DO NOT DISCONNECT OR POWER OFF THE ZD DURING ANY PART OF THE UPGRADE PROCEDURE.
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Notes:
1. If you are on one of the very old ZoneDirector firmware, please follow the suggested upgrade path explained at https://support.ruckuswireless.com/answers/000001430
2. If your setup includes two ZoneDirectors in a SmartRedundancy mode, please follow the upgrade procedure explained at https://support.ruckuswireless.com/answers/000001374
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Article Number:
000001748

Updated:
March 01, 2018 02:57 PM (10 months ago)

Tags:
Firmware, System Network Management, ZoneDirector

Votes:
1

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