Recognizing Device models of Apple iPad
Summary
As models of new iPads come into the market, cases are opened against these without knowing the model. One of the first steps in troubleshooting an specific iPad issue is to identify it and this is what this document does; how to identify the Apple iPad model.Question
I have an iPad connection issue, how do I identify the iPad model?Customer Environment
Customer has iPad issue but does not know the model of the iPad with the issue.Resolution
There are two (2) ways to identify the Ipad device:1. by looking at the engraving of the back of the device, the model number is labeled and
then looking that model number up at http://support.apple.com/kb/ht5452
2. the other way of identifying the device is to look at the Settings / General section section
of the iPad and then googling the P/N that is described within the General description.
Article Number:
000003002
Updated:
June 15, 2020 12:05 PM (over 4 years ago)
Tags:
Troubleshooting, ZoneDirector, ZoneFlex Indoor, ZoneFlex Outdoor
Votes:
0
This article is:
helpful
not helpful