Summary

Question

Customer Environment

Resolution

If the support or licenses purchased are wrong or incompatible with the product you have and if you would like to cancel them, please get in touch with your VAR / Distributor.

New Support/Licenses : 
Distributor will then work with RUCKUS Orders team at,
NAR# [email protected]  , EMEA  [email protected]  and 
APAC [email protected] to check if the support/licenses are eligible to be cancelled and credited.

Renewal Support/Licenses:
Distributor will work the Renewals Team at,

• Email Us: Send an email to [email protected]. 
• Call Us: You can also reach out to us by phone at 855-782-5871, then select Option 2. Our Renewals Sales Specialists will check if the support/licenses are eligible to be cancelled and credited.

Please Note : Ruckus do not directly sell to End Customers, hence please work with VAR/Distributor for cancellation and refund.