What are the reasons for “User [<>] disconnected by admin from WLAN [<>]” message

Summary

Explanation on “User [<>] disconnected by admin from WLAN [<>]” messages and under what scenarios ZD will trigger this message.

Question

What are some of the reasons for User disconnected by admin message?

Customer Environment

ZoneDirector, APs

Resolution

These are the likely reasons:

1] Someone who logged in as administrator went to the wireless clients list and kicked them off.

2] The modifications to the WLAN could trigger this message, such as encryption.

3] If the smartroam is enabled under a WLAN, there will be an explicit disconnect event under the ZD logs.

4] Any changes to a WLAN would kick off all the connected clients and you will get to see these messages under events.

Article Number:
000004586

Updated:
May 03, 2021 02:01 AM (over 3 years ago)

Tags:
Configuration, Troubleshooting, ZoneDirector

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0

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