Ruckus Cloud Wi-Fi Cloud Firewall Requirements

Summary

Question

What IP addresses need to be open in my Firewall or Content Filter for Ruckus Cloud Wi-Fi communication ?

Customer Environment

Ruckus Cloud Wi-Fi Access Points 16.05 release

Root Cause

Customer has firewall or content rules in place for Ruckus Cloud Wi-Fi

Troubleshooting Steps

The 16.05 release of Ruckus Cloud Wi-Fi includes the new requirement for any customers using fixed Ruckus Cloud IP addresses in either their firewall or content filter configuration to update their firewall/filtration configuration rules.

Resolution

We recommend you to update any firewall and content filter rules in place to allow communication between the APs and the Controllers

Go to http://docs.ruckuswireless.com/kb/#/en-US/home/2/6/23?topic=kidH17_43394_c1

For a list of ports that need to be opened traffic from your AP subnets to reach to “any” IP address or at a minimum allow communication to the two IPs shown here or AP firmware upgrades will fail and a WLAN service interruption may occur :

104.198.72.242
130.211.153.86
35.184.32.147
104.155.135.184
104.197.4.226
104.197.140.215

Article Number:
000006039

Updated:
April 06, 2021 10:07 AM (over 3 years ago)

Tags:
Configuration, System Network Management, Troubleshooting, Known Issues and Workarounds, Ruckus Cloud WiFi

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