Summary

Question

Entitlements eligible for SFP/Optic replacements

Customer Environment

Wired Products

Resolution

Entitlements eligible for SFP/Optic replacements

 

1. 1. If the SFPs are shipped from seller to the customer prior to June 1st, 2021, we can provide replacements for first 13 months.
   2. If the SFPs are shipped from seller prior to June 1st, 2021, & has ACTIVE ADD on support like the GREEN highlighted entitlements we can provide replacements regardless of dates.
   3. SFPs shipped from seller post June 1st, 2021, it is eligible for 60 months.
   4. Secure Uplift is an additional service entitlement that allow customer to KEEP Defective – Used at government and high security locations. We can provide replacement.

Entitlements & Description
 

Entitlement	Description
SVL-RPSDPA	2 Business Day Delivery
SVL-PSDPA	2 Business Day Delivery
SVL-R4P	4-hour Delivery
SVL-RCSDP4P	4-hour Delivery
SVL-RP4P	4-hour Delivery
SVL-4P	4-hour Delivery
SVL-RPC4P	4-hour Delivery
SVL-P4P	4-hour Delivery
SVL-CSDP4P	4-hour Delivery
SVL-P4OS	4-hour ONSITE
SVL-R4OS	4-hour ONSITE
SVL-4OS	4-hour ONSITE
SVL-RP4OS	4-hour ONSITE
SVL-RNDP	Next Business Day Delivery
SVL-NDP	Next Business Day Delivery
SVL-PNDP	Next Business Day Delivery
SVL-RCSDPNDP	Next Business Day Delivery
SVL-RPNDP	Next Business Day Delivery
SVL-RPCNDP	Next Business Day Delivery
SVL-CSDPNDP	Next Business Day Delivery
SVL-RNDO	Next Business Day ONSITE
SVL-NDO	Next Business Day ONSITE
SVL-SECUPLIFT	No Return Part
War-Lifetime	Next Business Day Delivery or Shipment
SVL-RPCRTF	RTF
SVL-RRTF	RTF
SVL-PSW	Software Only
SVL-RPCSW	Software Only
SVL-RPSW	Software Only
SVL-RSW	Software Only
SVL-SW	Software Only
SVL-PRMT	TAC only
SVL-PSDPM	TAC only
SVL-RMT	TAC only
SVL-RPRMT	TAC only
SVL-RPSDPM	TAC only
SVL-RRMT	TAC only
SVL-PCRMT	TAC

 

Attachment 1

Entitlements eligible for SFP.docx
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