How to reset the password for Ruckus Cloud Portal?

Summary

Cloud Portal & Support Portal are interlinked, resetting your password on the Support Portal (support.ruckuswireless.com) will reset your Cloud Portal credentials.

Question

How to reset the password for Ruckus Cloud Portal?

Customer Environment

Ruckus Cloud Wi-Fi / LTE NA POD: https://ruckus.cloud EU POD: https://eu-ruckus.cloud ASIA POD: https://asia.ruckus.cloud LTE: https://lte-cloud.ruckuswireless.com US: https://ruckus.cloud/analytics EU: https://eu.ruckus.cloud/analytics Asia: https://asia.ruckus.cloud/analytics

Symptoms

Unable to login to the Cloud Portal, Authentication Error, Incorrect Username/Password. 

Workaround

For any other inquiry, please contact Ruckus Customer Support or create a Case

Resolution

If you are unable to login to Cloud Portal due to Authentication Error or have forgotten your password.  

Please follow the below instructions to request a password reset link, which will help you recover your Ruckus Cloud account.

Cloud home page, Click "Forgot Password"

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           Now, enter your email address and hit Reset Password

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Once the password reset request is submitted, an automated password reset email will be sent to the given email address

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Open the password reset email and click the Reset Password link
 
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You will be redirected to the below page when clicked on Reset Password Link

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Enter your preferred password and hit Submit to be redirected to the login screen

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Once the password reset is completed on the Support Portal, visit the Cloud Portal and login using your email and the new password. 

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Note:  The support login will not work, unless the initial account registration is confirmed via the confirmation link, this may be one of the reasons why you cannot login to the Support Portal even after multiple password resets

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Article Number: 000001960

Article Number:
000008832

Updated:
April 28, 2021 05:56 AM (over 1 year ago)

Tags:
Website Access, Ruckus Cloud LTE, Ruckus Cloud WiFi

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