Summary

Question

Customer Environment

Symptoms

Workaround

Resolution

Sure, here is a refined article based on your instructions:

Recovering Your Ruckus Cloud Account

If you are unable to log in to the Cloud Portal due to an authentication error or have forgotten your password, please follow these steps to request a password reset link:

1. Navigate to the Cloud Home Page:

   • Click on the "Forgot Password" link.
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2. Enter Your Email Address:

   • Type in your email address and click on the "Reset Password" button.
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3. Submit Password Reset Request:

   • An automated password reset email will be sent to the provided email address.

4. Open the Password Reset Email:

   • Locate the email in your inbox and click on the "Reset Password" link.
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5. Set a New Password:

   • You will be redirected to a page where you can enter your preferred password.
   • After entering your new password, click "Submit" to be redirected to the login screen.
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6. Login to Cloud Portal:

   • Once the password reset is completed on the Support Portal, visit the Cloud Portal and log in using your email and the new password.
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Important Note:

The support login will not work unless the initial account registration is confirmed via the confirmation link. This may be one of the reasons why you cannot log in to the Support Portal even after multiple password resets.

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