Cloud home page, Click "Forgot Password"

                

   

Once the password reset request is submitted, an automated password reset email will be sent to the given email address

              

Open the password reset email and click the Reset Password link
 
            

You will be redirected to the below page when clicked on Reset Password Link

                

Enter your preferred password and hit Submit to be redirected to the login screen

               

Once the password reset is completed on the Support Portal, visit the Cloud Portal and login using your email and the new password. 

                

Note:  The support login will not work, unless the initial account registration is confirmed via the confirmation link, this may be one of the reasons why you cannot login to the Support Portal even after multiple password resets