How to reset the password for Ruckus Cloud Portal?


Cloud Portal & Support Portal are interlinked, resetting your password on the Support Portal ( will reset your Cloud Portal credentials.


How to reset the password for Ruckus Cloud Portal?

Customer Environment

Ruckus Cloud Wi-Fi / LTE NA POD: EU POD: LTE:


Unable to login to the Cloud Portal, Authentication Error, Incorrect Username/Password. 


For any other inquiry, please contact Ruckus Customer Support or create a Case


If you are unable to login to Cloud Portal due to Authentication Error or have forgotten your password.  

Please follow the below instructions to request a password reset link, which will help you recover your Ruckus Cloud account.
1. Click here to visit Support Portal (
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2. Click on Login (top right corner) to be redirected to the "Ruckus Single Sign-on" screen, then click on Forgot Password

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3.Now, enter your email address and hit Reset Password

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4. Once the password reset request is submitted, an automated password reset email will be sent to the given email address

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5. Open the password reset email and click the Reset Password link

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6. You will be redirected to the below page when clicked on Reset Password Link

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7. Enter your preferred password and hit Submit to be redirected to the login screen

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8. Once the password reset is completed on the Support Portal, visit the Cloud Portal and login using your email and the new password. 

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Note:  The support login will not work, unless the initial account registration is confirmed via the confirmation link, this may be one of the reasons why you cannot login to the Support Portal even after multiple password resets

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February 06, 2019 08:35 AM (about 2 years ago)

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