How to reset the password for Ruckus Cloud Portal?

Summary

Cloud Portal & Support Portal are interlinked, resetting your password on the Support Portal (support.ruckuswireless.com) will reset your Cloud Portal credentials.

Question

How to reset the password for Ruckus Cloud Portal?

Customer Environment

Ruckus Cloud Wi-Fi / LTE NA POD: cloud.ruckuswireless.com EU POD: cloud-eu.ruckuswireless.com LTE: lte-cloud.ruckuswireless.com

Symptoms

Unable to login to the Cloud Portal, Authentication Error, Incorrect Username/Password. 

Workaround

For any other inquiry, please contact Ruckus Customer Support or create a Case

Resolution

If you are unable to login to Cloud Portal due to Authentication Error or have forgotten your password.  

Please follow the below instructions to request a password reset link, which will help you recover your Ruckus Cloud account.
 
1. Click here to visit Support Portal (support.ruckuswireless.com)
 
   User-added image
 
2. Click on Login (top right corner) to be redirected to the "Ruckus Single Sign-on" screen, then click on Forgot Password

   User-added image


3.Now, enter your email address and hit Reset Password

    User-added image

4. Once the password reset request is submitted, an automated password reset email will be sent to the given email address

    User-added image

5. Open the password reset email and click the Reset Password link

    User-added image

6. You will be redirected to the below page when clicked on Reset Password Link

    User-added image

7. Enter your preferred password and hit Submit to be redirected to the login screen

     User-added image
 
8. Once the password reset is completed on the Support Portal, visit the Cloud Portal and login using your email and the new password. 

    User-added image
 
Note:  The support login will not work, unless the initial account registration is confirmed via the confirmation link, this may be one of the reasons why you cannot login to the Support Portal even after multiple password resets

Related Articles

Article Number: 000001960

Article Number:
000008832

Updated:
February 06, 2019 08:35 AM (over 1 year ago)

Tags:
Website Access, Ruckus Cloud LTE, Ruckus Cloud WiFi

Votes:
0

This article is:
helpful
not helpful

Working...Please wait

This is here to prevent you from accidentally submitting twice.

The page will automatically refresh.