Contact listed under Unknown Support Customer

Summary

Article has got information about what needs to be done when the account on a contact is "Unknown Support Customer"

Question

Why is my contact listed under Unknown Support Customer?

Customer Environment

Ruckus Customers with no registered account in SFDC

Resolution

When a contact / Support Web User is not associated to a registered account, "My Profile" tab shows the user's Company ID to be RUCKUS Account ID and Account Type & Level will shows as 'Guest'
User-added image

When a Support Web User is not associated to a registered account, the user’s access is restricted as follows:

Limited access to KB Articles
Not allowed to get software updates
Unable to view Assets/Cases
Unauthorized to TAC Support.

To have an account registered, please reach out to our Sales Team. Post the account creation, the contact can be associated to the account by RUCKUS Support team.

Article Number:
000008930

Updated:
July 31, 2024 11:42 AM (5 months ago)

Tags:
Firmware, Troubleshooting, Website Issues, All

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