Services in IOT controller is offline even after hours
Summary
What could be the problem if the services are offline on a vRIoT new instance after hours.Question
Why is the services in offline state for hours in a new vRIoT controller instance?Customer Environment
Ruckus IoT (vRIoT)Root Cause
Ports 123 or NTP, 1883, and 8883 was not open in the network.Troubleshooting Steps
- A new vRIoT instance has been created.
- The services does not come online even after 1 or 2 hours.
- The GUI will say that the services are still starting.
- In the console access, it will be mentioned that "Application not running"
Resolution
- Below is the screenshot taken from the GUI
- Below screenshot is taken from the console of the vRIoT controller.
- Ports 123 or NTP, 1883, and 8883 must be open for the services to be up.
Article Number:
000010132
Updated:
February 28, 2020 04:55 AM (almost 5 years ago)
Tags:
Configuration, Troubleshooting, vRIoT
Votes:
4
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