Factory reset R510
Summary
Steps to perform factory reset AP R510Question
How to perform a hard reset(R510)?Customer Environment
A common Lennar environment with a router and one or more APs connected to the ICX-7150, this can include multiple smart devices connected through cable or WiFi.Root Cause
Impossible to access the admin dashboard / unleashed application/when an access point does not join to the unleashed network.Symptoms
Impossible to access the admin dashboard / unleashed application.Connect an access point to the unleashed network
Can't find the default credentials
The credentials were set with different user and password
Changed the credentials but can't remember them
Access point is not able to join to the unleashed network (CTL light is solid red)
Troubleshooting Steps
Accessed the admin dashboard by app or admin dashboard using the ip address or opening a browser to 'unleashed.ruckuswireless.com' URL and use the defaults credentials
Default credentials for Lennar Homes
User: admin Password: Lennar
User: admin Password: Ruckus!
User: admin Password: password
User: admin Password: admin
User: admin Password: sp-admin
User: admin Password: Ruckus1
User: admin Password: ruckus
Verify that the password recovery is disabled
If none of these options worked, proceed to do the hard reset
Workaround
Technicians left a little label on the same closet where all of the equipment is, usually it looks similar to this:Resolution
How to perform the Factory reset
First make sure how many access point are in the network
Make sure ONLY the AP that need to apply the factory reset is connected to the switch.
The AP must be physically reachable (remove from the ceiling if needed)
Locate the Reset pin hole on the rear panel of the Access point.
Insert a straightened paper clip in the hole and press for at least 12-14 seconds.
After the reset is complete, the PWR LED will initially be solid red, indicating boot up in process, then blinks green, indicating that the system is in factory default state.
when you complete the Setup Wizard, the PWR LED will be steady green.
Then the unleashed is reboot now we have to see a wireless Configure. Me-XXYYZZ SSID, where XXYYZZ correspond to the last half of the Access point MAC address
Example: AP MAC = 58:31:33:01:68:54 would advertise its default setup SSID of Configure.Me-016854.
Attachment 1
Configuration using the APP.docxapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
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(1.64 MB)
Attachment 2
Web browser.docxapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
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Article Number:
000010931
Updated:
June 24, 2022 01:06 AM (over 2 years ago)
Answer Attachment 1
Configuration using the APP.docx
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Download
(1.64 MB)
Answer Attachment 2
Web browser.docx
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Download
(500 KB)
Tags:
Configuration, Troubleshooting, R510 UNL
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