Factory reset R510

Summary

Steps to perform factory reset AP R510

Question

How to perform a hard reset(R510)?

Customer Environment

A common Lennar environment with a router and one or more APs connected to the ICX-7150, this can include multiple smart devices connected through cable or WiFi.

Root Cause

Impossible to access the admin dashboard / unleashed application/when an access point does not join to the unleashed network.

Symptoms

Impossible to access the admin dashboard / unleashed application.
Connect an access point to the unleashed network
Can't find the default credentials
The credentials were set with different user and password
Changed the credentials but can't remember them
Access point is not able to join to the unleashed network (CTL light is solid red) 

 

Troubleshooting Steps


Accessed the admin dashboard  by app or admin dashboard using the ip address or opening a browser to 'unleashed.ruckuswireless.com' URL and use the defaults credentials

Default credentials for Lennar Homes  
User: admin Password: Lennar  
User: admin Password: Ruckus!  
User: admin Password: password  
User: admin Password: admin  
User: admin Password: sp-admin 
User: admin Password: Ruckus1  
User: admin Password: ruckus  

 
Verify that the password recovery is disabled

If none of these options worked, proceed to do the hard reset





 

Workaround

Technicians left a little label on the same closet where all of the equipment is, usually it looks similar to this:

User-added image





 

Resolution

How to perform  the Factory reset
First make sure how many access point are in the network

Make sure ONLY the AP that need to apply the factory reset is connected to the switch.

The AP must be physically reachable (remove from the ceiling if needed)

Locate the Reset pin hole on the rear panel of the Access point.



User-added image

 

Insert a straightened paper clip in the hole and press for at least 12-14 seconds.
After the reset is complete, the PWR LED will initially be solid red, indicating boot up in process, then blinks green, indicating that the system is in factory default state.
when you complete the Setup Wizard, the PWR LED will be steady green.
Then the unleashed is reboot now we have to see a wireless Configure. Me-XXYYZZ SSID, where XXYYZZ correspond to the last half of the Access point MAC address
Example: AP MAC = 58:31:33:01:68:54 would advertise its default setup SSID of Configure.Me-016854.






 

Attachment 1

Configuration using the APP.docx
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Download
(1.64 MB)

Attachment 2

Web browser.docx
application/vnd.openxmlformats-officedocument.wordprocessingml.document
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(500 KB)

Article Number:
000010931

Updated:
June 24, 2022 01:06 AM (3 months ago)

Answer Attachment 1
Configuration using the APP.docx
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Download
(1.64 MB)

Answer Attachment 2
Web browser.docx
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Download
(500 KB)

Tags:
Configuration, Troubleshooting, R510 UNL

Votes:
4

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