IOR/EOR process & the list of countries?

Summary

Explanation on IOR/EOR & the list of countries which falls under IOR/EOR terms.

Resolution

IoR/EoR terms

For shipments sent to destinations outside RUCKUS’s direct presence whether from a forward-sourcing location or warehouse the IoR/EoR terms apply to all products, including both Wired and Wireless, as well as those covered under Advance Replacement and Return to Factory entitlements. Under these terms, it is the customer’s responsibility to clear the goods through customs. This process may require the submission of specific licenses or documentation and includes customer liability for duties and taxes.

In instances where customers do not possess the necessary documentation or licenses for clearance, they may engage a local customs broker to act on their behalf. This is a common industry practice

I've attached the list of countries which falls under IOR/EOR terms. 

Attachment 1

IOR countries.xlsx
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
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(14.1 KB)

Article Number:
000011693

Updated:
June 09, 2025 01:53 PM (17 days ago)

Answer Attachment 1
IOR countries.xlsx
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
Download
(14.1 KB)

Tags:
Knowledge Base, Ruckus ICX Switches

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