Question

Customer Environment

Resolution

• Open the Support Purchase Acknowledgement (SPA) email you have received from Ruckus/Disti/VAR for your order
  • You will notice the subscription start date is set to 180 days from the order date.
  • Customer will be allowed to select any date between today’s date up-to 180th day of Order date, i.e. Order date+180 days
  • Once the customer has selected the start date, the end date will auto adjust based on the subscription duration purchased.
• Login to Ruckus support portal: https://support.ruckuswireless.com
• Click the activation code in the email to activate.

• Accept Terms and Conditions and click on "Activate Purchase

• Click on the Hyperlink for the product code to register the cloud region

• Select the region, start date then click on "Register & Bind To Support"
• Customer will be allowed to select any date between today’s date up-to 180th day of Order date, i.e. Order date+180 days
• Customer cannot select a Start Date that is beyond the 180th date and will be enforced to select the Start Date as 180th day.                           
• We will get a confirmation as activated and the status changes to "Yes".

• Open the Support Purchase Acknowledgement (SPA) email you have received from Ruckus/Disti/VAR for your order
  • You will notice the subscription start date is set to 180 days from the order date.
  • Customer will be allowed to select any date between today’s date up-to 180th day of Order date, i.e. Order date+180 days

• Login to Ruckus support portal: https://support.ruckuswireless.com
• Click the activation code in the email to activate.

• Accept Terms and Conditions and click on "Activate Purchase

• If the order is for bundled SKU (CLD-BNDL-SZWA-REC1/3/5 or CLD-BNDL-RCAW-REC1/3/5) you must first activate Ruckus Analytics 
• Click on the Hyperlink for the product code to register the cloud region                                                           

• If it is a Analytics + Smartzone bundle SKU, by design, the default Controller deployment will be Smartzone and the other deployment Type (Cloud) will be greyed out.

• If it is a Analytics + Ruckus Cloud bundle SKU, by design, the default Controller deployment will be Clous and the other deployment Type (Smartzone) will be greyed out.

• Select the region, Start date and Controller Deployment Type then click on "Register & Bind To Support"
• Customer will be allowed to select any date between today’s date up-to 180th day of Order date, i.e. Order date+180 days
• Customer cannot select a Start Date that is beyond the 180th date and will be enforced to select the Start Date as 180th day.

• We will get a confirmation as activated and the status changes to "Yes".

• If bundle SKU, follow the same steps to activate the other pending SKU's.
• For the licenses to reflect in Ruckus Cloud/Analytics portal, click refresh in the license page of the cloud portal.