Summary

Resolution

How to process replacement and retrieve defective parts for South Africa?

Advance Replacement
Wired – Strategic Units & Non-Strategic Units

• Ship replacement from the local warehouse in South Africa (WJNB1) if parts are available.

• If no parts are in the local warehouse, the RUCKUS Planning team will initiate a stock/inventory transfer  or create an order to process from the production warehouse.

• Defectives must be returned to the local warehouse in South Africa (WJNB1)

Advance Replacement
Wireless – Strategic and Non-Strategic Units

• Ship replacement from the local warehouse in South Africa (WJNB1) if parts are available.

• If no parts are in the local warehouse, check for the PLM (PRODUCT LIFECYCLE MANAGEMENT) Suggested alternate part in the Ruckus Support Portal.

• If no alternatives are available, the RUCKUS Planning team will initiate a stock/inventory transfer.

• Defective must be returned to the local warehouse in South Africa (WJNB1)

Return to Factory

Wireless – Strategic and Non-Strategic Units

• Defective items should be sent to the local warehouse in South Africa (WJNB1)

• Ship replacement from the local warehouse in South Africa (WJNB1) if parts are available.

• If no parts are in the local warehouse, check for the PLM (PRODUCT LIFECYCLE MANAGEMENT) Suggested alternate part in the Ruckus Support Portal.

• If no alternatives are available, the RUCKUS Planning team will initiate a stock/inventory transfer or create an order to process from the production warehouse.

Note: SAP cannot be shipped directly to customers in South Africa because UPS requires an Importer of Record (IOR) for any shipments imported from outside the country.

Attachment 1