Unable to delete Adaptive Policy Profile in RuckusOne
Summary
This article provides details on deleting an Adaptive Policy Profile created on RuckusOne.Question
How to address if there are any difficulties in deleting an Adaptive policy profile in RuckusOne?Customer Environment
RuckusOne managing APs and switches.Symptoms
- When trying to delete the adaptive policy, the following error pops up -
"You are unable to delete this record due to its usage in Adaptive Policy Sets".
- When trying to delete the profile from Adaptive policy sets, again it says that the profile is in use.
Root Cause
The Adaptive policy created was mapped in a DPSK profile.Resolution
Under Network Control->Policies & Profiles-> Adaptive Policy, the customer has created a profile in RADIUS Attributes Groups and mapped it under a newly created Adaptive policy and Adaptive policy Sets.
Identified that the customer had mapped the policy under a DPSK profile, which did not allow deletion of the Adaptive policy.
Edit->deselect the Created/mapped Adaptive policy set
After deselecting the Adaptive policy profile from the DPSK profile, the Adaptive policy profile set can be deleted.
Article Number:
000014774
Updated:
April 23, 2025 02:18 AM (about 2 months ago)
Tags:
Configuration, Troubleshooting, Ruckus Cloud WiFi
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