APs Running Firmware 7.1.1.520.830 Encounter Memory Leak Leading to Configuration Failure

Summary

Access Points (APs) running firmware version 7.1.1.520.830 may experience a memory leak condition over time. This can lead to instability and impact normal AP operations.

Question

Why do APs running firmware R7.1.1.520.830 enter a “Configuration Failed” state, and how can this be resolved?

Customer Environment

Ruckus One

Symptoms

AP transitions to “Configuration Failed” state

Root Cause

This issue is identified as a memory leak in firmware version R7.1.1.520.830, which gradually exhausts system resources and results in configuration failures.

Workaround

Perform an AP ACX reset or AP reboot to temporarily restore the AP to an operational state

Resolution

The memory leak issue has been addressed in the latest AP firmware.

Pre-Requisites Before Upgrade

To ensure a smooth upgrade process, complete the following steps:

Reboot all APs prior to initiating the upgrade
Trigger the upgrade to the Latest firmware (7.1.1.531.6250) at the Venue level after all APs are back online
Ensure network stability and sufficient maintenance window availability

Important Note

It is recommended to raise a proactive case with the TAC team before the scheduled maintenance window for assistance and monitoring during the upgrade
This helps ensure quicker resolution in case of any unexpected issues

Article Number:
000015296

Updated:
April 29, 2026 05:44 PM (23 days ago)

Tags:
Firmware, Installation, Known Issues and Workarounds, Ruckus Cloud WiFi

Votes:
0

This article is:
helpful
not helpful