zzz - End of Support Pre-Announcement for SmartZone (SZ)

How long will Ruckus Support EOL products (end of life / end of support)?

This article describes Ruckus End of Life / End of Support Policy

SCG/SZ EOL AP support

AP's are showing on the "unsupported" list

R300 Support for SAMs & End of Sale Notification

This article explains that SAMs is EoL and thus R300 will not be supported

List of basic Support and License required for vSZ, vSPoT and SCI

This article explains the required list of Support and Licenses for the vSZ, vSPoT and SCI

Replacements for End of Life (EOL) Access Points

How should we offer the replacements to the customers when we do not have part to fulfil?

Replacement models for the End-of-Life (EOL) Access Points

How do we process replacements for the End-of-Life Access Points when we do not have stock in local warehouse?

Android 5.0 (Lollipop) supportability for Zero-IT

Zero-IT compatibility with Android 5.0 (Lollipop) OS client devices

vSZ: Virtual SmartZone Supported Hypervisors

vSZ on 7.0 supports installation on ESXi, Windows Server Hyper-V, KVM CentOS, OpenStack Ubantu and Nutanix hypervisors. For public cloud, it supports installation on AWS, Google Cloud... (continued)

Details of Unleashed Support

Unleashed Support SKUs and Deliverables

AP Support License for Firmware Version 5.2 and Above

For SZ/vSZ running Firmware Version 5.2 and above - Status for Support on AP Licenses.

SZ (Smart Zone) Zero-IT support on 3.5

Zero-IT support was removed from product in 3.4

Social media authentication native support on SmartZone

Feature is not supported on SmartZone version 3.5.x and above

How to change the support contract from Partner Support to End User Support?

Article has got information about changing the support type from one to another

Auto Cell Sizing (ACS) Support for R750 in 5.1.2

SmartZone UDP:3799 port for AAA CoA and DM

UDP port 3799 is necessary for RADIUS CoA and DM messages and are ONLY supported in Proxy Mode.

Does SZ 3.4 on SZ-100 support DVLAN with Tunnel SSID on R710?

SmartZone 3.4+ has SZ-100 Tunnel SSID support for DVLAN on R710 model APs.

AES-CTR encryption support for SSH

AES-CTR encryption support for SSH, overview on JITC and SSH Weak Encryption Algorithm Vulnerability.

ASCII Unicode Character support in SmartZone

Full ASCII Unicode Character support is available in SmartZone 3.4+.

SmartZone Precedence Policy support

Configuration settings combine to determine SmartZone Precedence Policy support.

Understanding the list of files collected when supportsave is run

A quick guide to understand the supportsave files

Error : "Please contact Support. This sales order has both Partner and End User products." while activating Support Contract.

This article has information on the error message received while activating an order having both End User and Partner Support.

RUCKUS One Licensing Compliance Overview for RUCKUS End Customers (REC)

RUCKUS One is a cloud-based management platform that offers various licenses for managing networking devices. The Compliance page provides key insights into license allocation,... (continued)

How to Configure SmartZone to support Google Orion wifi

This document outlines how to configure and troubleshoot SmartZone 5.2.1 to support Google Orion hot spot 2.0 wifi.

How many number of clients and APs are supported in Unleashed firmware v200.7.x?

This KB has a information about enhancements in unleashed firmware 200.7.x

Support Entitlement for ZoneDirectors

Explanation about Support Entitlement for ZoneDirectors

API support for FlexMaster

API Guide is attached.

What are Ruckus' Support Offerings?

Describes the types of Support Contracts available for Ruckus controllers and APs

Support Activation from Support Portal

Activating the newly purchased support contract

ICX Licensed Features and Platform Support

Article about the ICX license feature and license install options

Enabling Northbound Portal Interface Support

The Northbound Portal Interface feature is available in Zone Director firmware version 9.4.0 and later versions.

SPoT / LBS Getting Started for SZ and GPB / MQTT interface

Ruckus Wireless Smart Positioning Technology (SPoT) measures clients’ received signal strengths and
reports the measurements to one or more location servers (LS), which determine each... (continued)

SmartZone Internal Firewall - Configuration

Configuration examples for the SmartZone outbound firewall

Differentiation in Support Info of Mesh Auto and Manual Uplink Configuration

Mesh AP configuration, it's unknown whether it's manual or auto for uplink configuration

Is SSO (single sign on) login supported in VSZ/SZ

How to configure SSO login on the VSZ/SZ.

Queries on KVM qcow2, ova and ximg image for vSZ and SZ platform

What are the differences between qcow2, ova and ximg files on the support site.

Is Sponsor Approval supported in RUCKUS SmartZone(SZ)

Sponsor Approval is not available in 3.6.x and later firmware versions of SZ. Currently, Sponsor Approval feature can be used by integrating RUCKUS Cloudpath (CP) solution with SZ.

Can I restore a configuration backup of SZ104/SZ124 on SZ144?

Can I restore a configuration backup of the SZ104 or SZ124 on a SZ144?

How to gather support-save core file from a member unit within a stack?

If a member unit in an ICX stack experienced a crash or a reboot, then collecting the support-save core file from the Active unit should help TAC investigate the cause of the problem.

(v)SZ version 3.2 AP support license warning

Description of new AP support license warning when upgrading SZ, vSZ, SCG version 3.2

Does Virtual SmartZone(vSZ) supports migration from one hypervisor to another

Customer wants to migrate their vSZ from one hypervisor like ESXi to Hyper-V. However, migration from one to another Hypervisor environment is not supported by the vSZ. This is as per... (continued)

Inter-Working Of Anti-Spoofing With Client Isolation R5.x onwards

This article explains on changes made and inter-working of Anti-spoofing feature with Client Isolation

Unleashed: Manual Process to check Firmware Availability and Supported AP Models

This article contains manual instructions to determine if the Unleashed firmware server is available, and what models of Unleashed AP are supported.

Configuring FIPS on SmartZone and AP

This article provides information on configuring FIPS on SmartZone and AP

How can a Ruckus Partner/VAR Add Licenses in LiMan on behalf of their End user

Article has got information about VAR accessing and managing end customers LiMAN licenses

Length of characters of SSID

Multicast support in Ruckus

Description of how Ruckus Access Points handle Multicast Traffic

End Customer Delegation to another End Customer

A Support Portal End Customer User can be linked only to one End Customer Account. However, there is a need for some End Customer Users to be able to manage other End Customers... (continued)

Bypassing DNS entry for SZ AP discovery

How to manually configure an SZ AP to connect to a desired SZ controller when DNS server on network specified a different controller.

Zero IT support for Chromebook

Google ChromeOS does not support the wireless LAN API necessary for Zero-IT.

Need to know the IP address of the entitlement server for ZD

Method of going about allowing specific ZD traffic through end-user firewall/gateway. Instance where end-user wants to open specific port for the controller to check support... (continued)

Minimum supported firmware version for H500 Access Point

Minimum supported firmware version for H500 Access Point