RUCKUS Stadium Enclosure

What is Closed No Contact status on a case ?

The article explains the case status "Closed No Contact"

How to open a Support Case on the Ruckus Support Portal

Customer would like to open a support case via Ruckus Networks Support Portal

Ruckus Product Information - DATA SHEETS, FEATURES, CASE STUDIES, WHITE PAPERS, APPLICATION NOTES

Ruckus Product Information - DATA SHEETS, FEATURES, CASE STUDIES, WHITE PAPERS, APPLICATION NOTES

Actions to take in case of DHCP Decline message from the client

This article explains what causes DHCP Decline response from a client, how to diagnose the problem, and what needs to be done to fix the issue.

What Diagnostic Information Should I Provide When Opening a Case?

A guide to diagnostic information that can be provided to speed-up problem analysis/diagnosis

Our FlexMaster is placed behind a firewall. In such case how can APs in the field reach FlexMaster?

TCP ports 443 and 80 are required to pass thru Firewalls for AP to FM communication.

How does the router behave when multiple IP helper address statements are added in the same interface?

How does the router behave when multiple IP helper address statements are added in the same interface?

SCI - Operational reports do not include SCG data

The customer has recently connected an SCG to an SCI host, however they are not receiving data from the SCG. This article describes how to enable the ap-sci command to have this data... (continued)

What URLs I need to include in the walled garden to allow access to Google Play store?

This article contains a list of website URLs that need to to be included in the walled garden to allow access to the Google Play store.

FastIron clients are not including the Server Parameter List Option 67 (bootfile name) in the DHCP Requests

FastIron clients are not including the Server Parameter List Option 67 (bootfile name) in the DHCP Requests

How do I restrict ports to certain range for the case of AP firmware upgrade using passive FTP method?

This article contains the command to use if you would like to restrict list of ports for FTP download of AP firmware from the controller.

Not all fields included when migrating APs

Until SZ 3.5, AP Location and Description fields were not included in export .csv list, but could be added manually.

How does Ruckus use GRE

How does ZD/SCG employ GRE?

SCI - Network Health Dashboard PDF does not include Google Maps

This article explains why when downloading the PDF of the Network Health Dashboard in SCI 1.x, no Google maps are included.

How do I fix config sync error: Unqualified target cluster ?

This article outlines how to resolve Smart Zone geo redudancy sync error: Unqualified target cluster.

Is there any impact of CVE-2023-52160 and CVE-2023-52161 on Ruckus Products?

This article is created to answer customers queries on the impact of CVE-2023-52160 and CVE-2023-52161 on Ruckus Products

Ruckus LTE AP ARRIS & WINNFORUM PKI certificates update (TSB 2019-004)

The LTE AP Certificates needs to be updated to a new SC build to avoid connectivity issues with AP Management & SAS. This includes both ARRIS PKI & WINNFORUM PKI certificates on all LTE APs.

Meltdown and Spectre vulnerabilities impact on Ruckus Products

This article explains Meltdown and Spectre vulnerabilities and their impact on Ruckus Products

Converting SmartZone AP to Ruckus Cloud Wi-Fi and vice versa

The attached guide will walk thru the steps necessary to convert SmartZone controller managed APs to Ruckus Cloud Wi-Fi, and vice versa.

RUCKUS One re-login shows error

Login issues with RUCKUS One WebUI can usually be resolved by refreshing the session, re-typing the URL, or clearing your browser's cache and cookies. If these solutions don't work,... (continued)

vSmartZone to RUCKUS One (Formerly RUCKUS Cloud) migration process

This article explains v/SmartZone controller managed Access points and Switches to RUCKUS One (Formerly RUCKUS Cloud) migration procedure.

RUCKUS One & RUCKUS AI activation with 180 Day Grace Activation Period

RUCKUS One Licensing Compliance Overview for RUCKUS End Customers (REC)

RUCKUS One is a cloud-based management platform that offers various licenses for managing networking devices. The Compliance page provides key insights into license allocation,... (continued)

ZoneDirector to RUCKUS One (Formerly RUCKUS Cloud) migration process

This article explains ZoneDirector controller managed Access Point to RUCKUS One (Formerly RUCKUS Cloud) migration procedure.

Activating RUCKUS One - RUCKUS End Customers (REC) License

This article provides instructions on how to activate RUCKUS One licenses. You can activate licenses through the RUCKUS Support Portal.

How to Assign an IP address to a virtual interface on a Layer 3 ICX RUCKUS switch

How to Assign an IP address to a virtual interface on a Layer 3 ICX RUCKUS switch

Recovering Your Ruckus Cloud Account

Cloud Portal & Support Portal are interlinked, resetting your password on the Support Portal (support.ruckuswireless.com) will reset your Cloud Portal credentials.

How to become Ruckus Channel Partner/VAR

Article has got information about submitting an application to become Ruckus partner

Access to Ruckus Cloud Wi-Fi trial account

Customer's registering on the Cloud portal for trial account

Leap second impact on Ruckus equipment

This article describes the impact of applying a positive or negative leap second to Ruckus hardware.

Ruckus ICX Switch FastIron OS Version Matrix

The included table displays Brocade swtich models still Active or not yet EoS, and supported FastIron OS versions.

Unable to SSH to Ruckus AP from Cisco 887

This article explains why SSH from a Cisco router directly to a Ruckus AP post build 3.0.0.x may fail. This is due to the CBC cipher being excluded in the dropbear sshd included from 3.0.3+.

What are Ruckus' Support Offerings?

Describes the types of Support Contracts available for Ruckus controllers and APs

Configuring LACP for R710 on Ruckus ICX 7450

Configuration guide for LACP on Ruckus ICX7450 switch for R710 (ACw2) model APs.

IP class specifications for Ruckus APs

IP67 means the unit can be dropped into a body of water up to a meter deep for half an hour, while IP68 guarantees protection in water up to 1.5m deep for the same period of time. Both... (continued)

How does Ruckus work with Barracuda firewall

Ruckus provides syslog to Barracuda, filtering username/IP address, to apply ACL policies

How to access Ruckus Knowledge Base Articles ?

Basic guidelines for accessing and using Ruckus Knowledge Base content via the Support Portal

Ruckus Mesh Max Hops and Loop Detection

Mesh algorithms are intelligent and dynamic, adjusting to conditions between last MAP and Root AP

Do any Ruckus APs support DHCP/NAT feature?

Ruckus APs can provide DHCP/NAT features in Solo AP, wired Unleashed Master, and SZ 3.5+ zone Access Points.

Ruckus Opportunistic Key Caching _OKC

Provide details of OKC in action during a STA roaming event - how does this work prior to 802.11r support in SW.

Ruckus Bonjour Gateway Deployment Guide

How to configure and troubleshoot Ruckus Bonjour Gateway in ZD and vSZ/SZ-100/SCG

Ruckus-One Compatible Access points

When using an external RADIUS server for aaa on a wireless controller, what RADIUS attributes must be included?

When using an external RADIUS server for aaa on a wireless controller, what RADIUS attributes must be included?

How to get client association event report from FM that includes association time and device details?

Default client association event can be obtained from the FM GUI. But these events don't give client OS details. Following query will provide client's MAC address, OS, username if it is... (continued)

Activating Licenses for RUCKUS End Customers from the RUCKUS One Web Interface

RUCKUS One now offers visibility into unactivated purchases.

How to Register products through Ruckus Support Site?

Registering all the assets under the account, after obtaining access to Ruckus support portal.

What are the licenses available for Ruckus ICX 7250 switch?

The licenses available for ICX 7250 switch

How to troubleshoot Ruckus SmartZone Cluster Upgrade Issue?

This document provides a comprehensive guide for Ruckus SmartZone controller Cluster Upgrade Issues. It includes necessary steps, troubleshooting tips, and resolution methods. 

Incorrect return value for SNMP GET while querying ruckusCtrlApStatus

According to 5.1.1 SNMP guide customer sees incorrect return value for OID ruckusCtrlApStatus when the AP is offline

Ruckus Cloud - ZoneFlex AP starting Serial Numbers

Ruckus Cloud WiFi supports ZoneFlex 802.11ac Access Points, but not all ZoneFlex APs support Ruckus Cloud management straight from the factory.
The Table included in this article... (continued)

What does the Ruckus Customer Support portal provide?

This article describes the main features of the Ruckus Customer portal as a comprehensive support tool that gives the customer a single destination to address their support needs.

Site survey for Stadium

Going to do site survey for big stadium, when I upload .DWG map to zoneplanner Software, it is very slow and crash. what is the best way to process for big stadium site... (continued)

Enclosure for 7372 and 7982 AP's

I am getting ready to deploy ZF7372 and ZF7982 AP's in my warehouses. What I am looking for is an enclosure of some sort to use with these AP's What have you have good results with?

M510 Use Case Inquiry

An existing manufacturing customer has a need to provide WIFI in a remote warehouse that they do not own.  This is a temporary/seasonal issue.  They do not want to invest in... (continued)

Is the Ruckus 7982 appropriate for my use case?

I have a single level, open floor plan, ~4000 square feet office space in a building with many neighboring wireless networks. We currently use a Netgear R6250 but users are... (continued)

Does T310 need an enclosure or is it weatherproof on its own?

My installer is recommending an enclosure like https://hoffman.nvent.com/en/na/plastic-enclosures/3074457345616781193 for a T310. Is it needed?

UK Warehouse Distribution Case Study / Demo Site

Hi,Is anyone out there a UK based (pref north west England) warehouse/distribution site, that would mind offering me and a colleague a chance to come and chat with you and look at your... (continued)

I have a case study: WiFi outdoor for Marina:

 With maximun distance need coverage about 100m. I wonder to chosse T300, T300n or T300s suitabble  for this case. please help me

How to connect vSZ to an external authentication server (WSDL in my case)

I have a Ruckus access point that's being controlled by vSZ 3.1. We also have our own custom authentication server built in Java and exposes a WSDL web service endpoint. How can I setup... (continued)

Outdoor Case Study

I'm trying to figure out what I would need and where I should put the pieces.Here is a view of the campground from google.

What is included in this SKU - Ruckus 7372 Access Point - 901-7372-US00

I would like to know if this comes with only local power or if a POE injector is included. Will a 16-Port 10/100Mbps Ethernet Smart Switch with 8-Port PoE be able to power this AP... (continued)

in Non-Proxy mode and local breakout case is the vSZ involved in Wispr Call FLow?

Dear commscope community,I'd like to know if the controller (vSZ-, ZD or other) is involved any part of the Call flow with External Wispr portal and AAA platform like Linkyfi for... (continued)

Any issues with Chromebooks? We're seeing a few cases come in, but nothing definitive yet.

Checking in with Google, there appear to be some pervasive wifi issues with Chromebooks - particularly the Samsung models. Note that we don't support ChromeOS specifically with Zero-IT (yet).

The "Limit D-PSK generation per user" feature is case sensitive, allowing more than the actual limit

We are testing the "Limit D-PSK generation per user to '#' devices" feature, and it appears that the username field is case sensitive. This means that "username" is counted as a... (continued)

Email for Case Open ends June 30, 2013

Like most high tech companies, we’ve found that while email is superficially easy to use for opening case, it results in unnecessary delays in case resolution, lower customer... (continued)

Where a traffic goes in this case?

Hi Dear.I have a question Where a traffic goes in following case.In above case, Where a user traffic goes?I tested this and found it goes to only Router1 direction.Why does... (continued)

Why Ruckus?

We are a public school district looking to do a complete overhaul of our wireless network. A bit over 725,000 square feet of indoor space, 4,300 students with nearly 1,400 students in... (continued)

Ruckus 7372

Consulta Compre un Ap Rukus y no puedo agregar  al Zonadirector 

Ruckus 7962 AP

Can the Ruckus Zoneflex 7962 AP operate in Standalone mode, or does it require a controller, like a WLC?   I found a refurb at a great price, since  I mainly wanted to... (continued)

???2?r600?????ruckus

ð?????ruckus,?????,??:1.200??????????“????” ??????? 70??2.ruckus ???????ap ??????????? ???????2.4G?5.8G??????????ruckus ?????????3.????2?r600,????????,2?ap ... (continued)

Assign DHCP uniquely to a particular SSID?

Current setup:  6 APs in an unleashed network, serving up 4 separate SSIDs.  DHCP turned off on Rukus, and managed by non-Ruckus routing infrastructure.Requirement:We... (continued)

Ruckus ICX 7150-48ZP configuration help

We have a Ruckus ICX 7150-48ZP connected a server (eth 1/1/1), and two Cisco switches A and B (eth 1/1/47 and 1/1/48). We want to configure the Ruckus ICX 7150 switch only to... (continued)

Ruckus 7731 and P300

Hello everyone ,
I want to connect 3 School buildings by using wireless bridge (7731 OR P300) the distance between one and another about 100m ,also I want to use APs in the Schools'... (continued)

Forti To Ruckus

Hello,i have Fortigate 100D with 4 forti AP that i think to upgrade to R510 unleashed.Today i have 2 SSID in seperate subnets that managed by Fortigate in gate mode and restrict with... (continued)

Ruckus Unleashed Mesh Issues + max. Mesh-AP

Hello,one of my Customers provides Ruckus APs for big parking areas.It is always the same. There is a Building with an existing cabled Gigabit Network. Within the cabled Network is a... (continued)

Ruckus Solution for Airport

Hi TeamNow I have a project with deploy WiFi to big AirportI am confusing to choose device...Please help me by share ideal and case studyThanks so much

Ruckus Unleashed 200.5 has bug

After testing the 200.5 version of the defective R500 R600, will lead to a series of models, wireless LAN appears high delay, packet loss and other cases, only by reducing version to... (continued)

auto connect ruckus AP r310

i haved 7 ap in my house, without controller.if i connected 1 ap in living room , and move to another room (Gym room), distance between 4 meter, i still conected ssid in the living room... (continued)

a lot of ruckus uplink switch

  i have a lot of vlan and i have a lot of ruckus ap,when i ruckus ap uplink  switch ,do i need uplink port config trunk port? and  every ruckus ap uplink switch port config trunk port?

Ruckus cloud features

Hello, we have been working on a proposal for a Ruckus cloud implementation for a specific project. We have identified a couple of features that we believe are already included in cloud... (continued)

Whole-Home Network with RUCKUS

See block diagram:1. Please check topology2. What will the router address 150 devices including mobile devices?3. Is it possible to connect the access point to the second... (continued)

Ruckus P300 keep rebooting

We have Ruckus P300 and we facing issue with the AP, it's keep rebooting all the time, sometimes it go UP for one minute and it's down again, before it's working fine and no issue with... (continued)

Ruckus Cloud - KFM only Error

Since the weekend I have been unable to log into the Cloud dashboardhttps://cloud.ruckuswireless.com/redirector?region=EUI only get "KFM only" displayed.I have tried using another... (continued)

MTBF for ruckus products

What is the MTBF (meantime between failure) value for below ruckus products :Zd3000 Zd1200 R500 R710 H500 T300 

Ruckus Cloud website down?

Is the Ruckus Cloud website degraded for anyone else? All customers' devices are "disconnected" and website is in a read-only mode for me and my coworker.

Powering up Ruckus T750

Dears,Regarding powering Ruckus T750, could any one explain to me the difference between,Poe 802.3bt class 7 and AC Power ?what is SFP+ and Ethernet Backhual ?Image... (continued)

Question Ruckus ZF 7361

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????? ?????, ? ???? ? ?????? (I'm from Russia)
? ?????? ?? ????????? ????? ????? (and I speak in English very badly)
?????????? ??????????? ???????? ???????????? ?... (continued)

Ruckus 7982 PoE Problem

I have 3 units of Ruckus Zoneflex 7982, but they dont work with the poe injector, only with the ac adapter, can you help me, please

Ruckuss 7731 RSSi problem

Hello. i am using ruckuss 7731.Root and non-root bridges.Distance is 270 meter.
Rx RSS? is 82
Ack RSSi is 84
According to the documents on the web -75 provide a reasonable service.... (continued)

Ruckus 7962, set 802.11n only?

I want to set both bands to use 802.11n only, but there is no option to do so.You can see in this screenshot for the 5G radio, the only option is a/n. On the 2.4 radio, the only... (continued)

Ruckus Unleashed Cost + Setup

Hi All,Sorry if this is a stupid question but is Ruckus unleashed free? I have a ZD1200 with a valid subscription however I want to move them to Unleashed. Is it a simple process of... (continued)

Ruckus R510 Slowness

Ruckus R510 Slowness - My topology Comcast Xfinity X1 router with 1Gbps service, measuring 850Mbps as the output. This goes to a Rucker switch C12P, and the output there is 825Mbps. ... (continued)

Studying RUCKUS Offline

Hi,
I am Ben from Kenya. My company will soon be required to deploy and support RUCKUS equipment for our major Partner who is rolling out WiFi Solutions based on the RUCKUS platform.... (continued)

Remote access in ruckus r300

I can't get the managment page of the AP in remote.The address of managment page is 192.168.0.1The address of my lan is 10.60.74.0I changed in my PC to static address with... (continued)

Ruckus Power Settings

Trying to work in Ekahau and figure this out. So if I set an AP power to 4dBm or 3dBm in Rukus what would that equate to?Am I taking the full power value of the band for instance 20dB... (continued)

Ruckus Unleashed VLAN Setup

I am not too savvy on the actual administration of networking devices, so I'm hoping for some advice on how to configure my network securely.
I have a gateway router which connects to... (continued)

Ruckus Unleashed slow speeds

Hi everyone, I just replaced a Draytek Wifi network with 4 Ruckus R510 acess points. The problem that I'm having is while hardwired into the switch where the access points are connected... (continued)

VOIP Ruckus network

Can you help me improve VOIP in my network, I have around 20 ruckus switches that are connected to one core switch. Now, users are complaining that they have a problem with the voice... (continued)

Apple OSX devices getting no internet while connected to Ruckus APs

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or... (continued)

Ruckus R510 provide only specific wlan in a specific ap

Good day,we already use Ruckus R510 to provide guest network and corporate network in our conference rooms.We dont have any controller we just use 3 Ruckus APs for that.Now i want to... (continued)

¿How adding Ruckus 7962 to ZoneDirector in different subnet?

hi. I have an AP in one subnet and I want it add to my ZD in another subnet.
I read that can be possible via CLI (TELNET) but, I don't find the commands.
Help me

Include ap Device Name in syslog messages (remote syslog messages) (ap name or ZD name)

In setting up our many ZDs and APs to log messages to our Syslog server,  i was supprised to find that neither include the "device name" in the syslog messages device sends... (continued)