Calibrator App for SPoT

SPoT: APs have disconnected from SPoT

SPoT: APs have disconnected from SPoT

SPoT APIs (Application Program Interface)

This article mentions location of latest API reference guide for the SPoT product.

SPoT Calibration using App fails on both Android and iOS devices

This article explains why spot calibration fails on the SPoT App

SPoT calibration app fails to connect to vSPoT.

SPoT calibration app fails to connect to vSPoT.

APs unable to fail to join vSZ from remote location over WAN

Why APs unable to fail to join vSZ from remote location

AP not connecting to LBS

APs not showing up in vSPOT/SPOT venue

Login to vSPoT from SPoT calibrator app throws SSL error on iOS device

SPoT calibrator app on iOS doesn't let the user login to the vSPoT if there is no valid signed certificate on it.

AP ZD connectivity in remote location

When ZD is placed behind a firewall with the IP address of the ZD mapped to an external port forwarded IP address, do not specify internal IP address of the ZD in limited ZD discovery,... (continued)

SZ / SCG AP tunnel MTU Configuration location

This article describes where the tunnel MTU setting may be found on SZ / SCG

SPOT Android Calibration Error

The SPOT calibration process APP is giving a connection error.

Connection/Login Errors shown in the SPOT calibrator app running on iOS/latest Android devices

Apple iOS users when launching the Calibrator app seeing issues with Login.
they see the following display message:
"Error - Did you enter a valid SPoT server API URL into the app's... (continued)

Can Unleashed APs be managed/seen by SCI, SPoT, FM

Unleashed APs cannot be managed/seen by SCI, SPoT, FM.

Changing NTP sync interval on SPoT enabled APs to avoid location data from being discarded

LBS requires tight integration with the standard NTP clock. APs constantly send client data to LBS for it to show location data on a map. If the data sent by APs is more than 10 seconds... (continued)

SPoT / LBS Getting Started for SZ and GPB / MQTT interface

Ruckus Wireless Smart Positioning Technology (SPoT) measures clients’ received signal strengths and
reports the measurements to one or more location servers (LS), which determine each... (continued)

Access Points fail to communicate with SPoT / LBS

ZoneDirector managed Access Points fail to communicate with SPOT/LBS server

AP config update failed due to zone location name "string parameter too long"

This article assist user to identify and recover AP config update failed due to string parameter too long

What causes wrong location to be seen on smartphone apps such as Google Maps?

This article explains what could cause a person in San Francisco to look like he is in Beijing or so.

APs that are connected to the VSPOT LBS server showing status as RED

APs that are connected to the VSPOT LBS server showing status as RED

AP status is seen as disconnected on the LBS while ZD's Location Services page indicate it as connected

Prerequisites for LBS to work and what can cause location details to be absent on the LBS.

How to Register and Activate Licenses for Cloud Hosted SPoT

MQTT bridge MGR topic is not being published to Location Server after upgrade to 5.2 - Status 404 error seen in logs

Smart Zone 5.1.0 through 5.2.1 have a known issue where MQTT MGR topic is not being published. This article describes how to identify and resolve the issue.

Can vSZ SMTP configuration give AP location/domain and AP zone information?

vSZ SMTP configuration cannot provide AP location, domain, zone details

Wireless NIC still associated to the Access Point in a previous location after roaming to a new location.

Wireless NIC still associated to the Access Point in a previous location after roaming to a new location.

AP104 Field Advisory

AP104 Field Advisory

Location status goes to red from green and back to red repeatedly

This article explains the reason for LBS status to flip-flop between red and green.

SCG could not communicate to the SPoT Server

This article explains a scenario on why SCG could not communicate to the SPoT Server

How long does SPoT store client MAC connection info?

How long SPoT stores MAC address in cache is configurable, else summarized data is available by API.

Information regarding Venue MAP in SPoT Portal

This article has information about Venue Map in SPoT Portal

Location of RWG asset ID

Where do i find the RWG asset ID needed to open a case

ZD's vSPoT APs not Connected

vSPoT venue setup can include an End Timestamp, that if expired, will prevent APs from being able to Connect.

The best way to setup Mesh APs?

Begin with all your APs connected to the ZD/SZ controller by wire, so they get fully configured first, then detach their Eth cables and deploy where you need them to Mesh from.

Placing APs on the Map

This article helps you in placing the APs on the MAP on the ZD

T305e APs have poor coverage

Customer reported T305e APs having very poor coverage. After troubleshooting the issue we realized customer had not installed external antennas for these APs.

OID's to retrieve the GPS location of outdoor Access Points connected to a ZoneDirector

Specific OID's to find the GPS latitude and longitude of ZD managed access points.

How do SPoT and vSPOT find random and local administered MAC addresses

This articles shows how SPoT and vSPOT find random and local administered MAC addresses?

Why would APs communicate with other APs over Port 1883

Observing AP to AP communication over port # 1883

AP Power Warnings

How to solve an issue related with AP operating in reduced power mode.

SZ API - apmodel - commonAttribute

What is the purpose of the API call - AP Zone - AP - AP model - common Attributes

How to update logo for the web portal on a ZD

Customer wanted to change captive portal/Web authentication logo on ZD.

DHCP-IP-schemes-for-remote-AP-hotspots

This article describes how to correctly assign IP subnets for remote APs with a hotspot wlan.

How do I know the AP name from the AP Command Line?

This is a very basic but important command about how to check the name of the AP from its CLI

Queries on migrating mesh APs from ZD to SZ

During migration you will get a notification "If ZoneDirector has mesh enabled, please restart the ZoneDirector and then refresh this page to connect to ZoneDirector again". Customer... (continued)

Firmware upgrade on ZoneDirector via WebGUI

Procedure to perform firmware upgrade of ZoneDirector using WebGUI.

Not all fields included when migrating APs

Until SZ 3.5, AP Location and Description fields were not included in export .csv list, but could be added manually.

Ekahau AP name not showing as AP detail

In Ekahau there is a white oblong window for each AP discovered during a site survey - customers like this to show as the AP number relating to each Ruckus AP deployed so they look at... (continued)

SZ API calls to provision new Access Points

API calls to automate per-provisioning Access Points on SZ

Ports used to query SZ/vSZ using RESTful API

Port number issue

Renaming APs on the SCG or vSZ

How to automate renaming APs on an SCG or vSZ

SZ verify RADIUS server applied to WLAN/SSID configuration using API calls

How to determine the actual RADIUS authentication IP assigned to specific WLAN'sSSID for clusters with 1000's of WLAN's/SSID's across 1000's of AP Zones

How to configure AP650 as a standalone sensor for WIPS in WiNG 5.x?

How to configure AP650 as a standalone sensor for WIPS in WiNG 5.x?

SMD and mDNS Optimization for Chromecast and AppleTV

How to support large scale Ruckus wireless networks supporting large number of SMD (streaming media devices) such as Chromecast and Apple TV.