Whitelisting Ruckus Cloud Controller IP addresses for Access Point connectivity

Summary

These are the URLs that need to be added to Firewall/Content Filters, that will allow Ruckus Access Points to connect successfully to RUCKUS-ONE

Question

What IP addresses or FQDNs do I need to add to my Firewall or Content Filter for the Ruckus Cloud WiFi?

Customer Environment

Firewall, Content Filter. EU, NA, ASIA

Root Cause

Newly added Ruckus Cloud WiFi Access Point will not connect to Ruckus Cloud WiFi Controller and will show up in the Cloud user interface as "Never contacted Cloud".

Resolution

To allow RUCKUS One to function properly, for Ruckus Cloud WiFi Access Point & RUCKUS ONE connectivity, please configure your firewall to allow for outbound connectivity according to the following guidelines:

Outbound HTTPS (TCP 443) from APs and Switches to:

https://ap-registrar.ruckuswireless.com
https://sw-registrar.ruckuswireless.com
https://ocsp.comodoca.com
https://ocsp.entrust.net
https://ruckus.cloud
https://eu.ruckus.cloud
https://asia.ruckus.cloud
https://device.ruckus.cloud
https://device.eu.ruckus.cloud
https://device.asia.ruckus.cloud
https://storage.googleapis.com

Outbound SSH (TCP 22) from APs and Switches to:

device.ruckus.cloud
device.eu.ruckus.cloud
device.asia.ruckus.cloud

User-added image

Note: Please contact Ruckus support, if you are still facing issues to connect your APs to Ruckus Cloud WiFi controller.

Article Number:
000007992

Updated:
February 14, 2024 02:24 AM (10 months ago)

Tags:
Configuration, Troubleshooting, Ruckus Cloud WiFi

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1

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