Summary

Question

Customer Environment

Resolution

• Ruckus will make a public announcement when a product End of Life is planned.
• Ruckus will continue to sell the product for an additional six months to allow Customers to make a last purchase of that specific product. Ruckus will publish an End of Sale notice at that time.
• Ruckus will continue to ship the product for an additional six months after End of Sale.
• The last hardware repair/replace and support for advanced hardware replacement date for discontinued products is 5 years after the End of Sale date.
• The EOL products are listed at: 
  • EOL Ruckus Products
  • EOL FastIron & ICX and Mobility Products
• EOL products are also described in the release notes of the SW of which the product is being phased out of

• S/W products are supported for up to twelve months following their initial release or two subsequent releases of such software, whichever occurs first.
• At this point, the S/W is considered to have reached its End of Development (EOD) date and may no longer be actively supported by Ruckus.
• Update releases will no longer be created for major software releases that have reached the EOD milestone.
• Ruckus Support will continue to offer assistance on a limited basis after EOD.
• At this point the S/W has reached its end of life/support (EOL/EOS) date.
• After a software release reaches EOL/EOS date, Ruckus will provide support only on a best effort basis.
• If a solution cannot be found for the existing S/W that has reached EOD date, Ruckus will require that the system be updated with a more recent software version. There may be an additional charge for the new S/W.