Summary

Question

Customer Environment

Resolution

If you are a brand new user and have never "signed up" at the Ruckus support site, then please follow the below steps to sign up

• Please go to https://support.ruckuswireless.com/registration

• Fill out the registration form, accept the Terms of Use, Privacy Policy and Software License Agreement and click on Register
  
  

• ?Now, the registration confirmation email from Ruckus (@ruckuswireless.com) is sent to the above registered email address
  
  

• ?Click on Confirm Email
  
  

•  This will take you back to the login page, where you need to enter your username (Email) and password and then click on Login
  
  

• At this point you are a Guest user to our site. Welcome user!
  
  

• To get Premium access to Ruckus Support portal, you need to have either

  1. An active support contract, Or

  2. A newly purchased product which still has the initial 5 months software warranty*. Registering a product which is still under its 5 months software warranty, gives you a full access to the support site for a limited time.

If you have purchased support contract on the device(s), please refer article 000008284 to activate it.

If you have purchased new devices, register them by following the steps mentioned in article 000002007.
Note: You can register all of your products, even those out of warranty.