Summary

Question

Customer Environment

Resolution

If you are a brand new user and have never "signed up" at the Ruckus support site, then please follow the below steps to sign up

• Please go to https://support.ruckuswireless.com/ 
  Click Login. 
  
  Click Join Now
  

• Fill out the registration form, accept the Terms of Use, Privacy Policy and Software License Agreement and click on Register
  
  

• ?Now, the registration confirmation email from Ruckus (@ruckuswireless.com) is sent to the above-registered email address
  
  

• ?Click on Confirm Email
  
  

•  This will take you back to the login page, where you need to enter your username (Email) and password and then click on Login
  
  

• At this point you are a Guest user to our site. Welcome user!
  
  

• To get Premium access to the Ruckus Support portal, you need to have either

1. An active support contract, Or
2. A newly purchased product that still has the initial 5-month software warranty*. Registering a product that is still under its 5-month software warranty, gives you full access to the support site for a limited time.

Also, existing users from your account can add/invite you to the Support Portal. Please refer to article 000003775 for the steps to be followed.

If you have purchased a support contract on the device(s), please refer to article 000008284 to activate it.

If you have purchased new devices, register them by following the steps mentioned in article 000002007.
Note: You can register all of your products, even those out of warranty.