How to register a New User in Ruckus Support portal

Summary

How to register a New User in Ruckus Support portal

Question

How do I register on support.ruckwireless.com?

Customer Environment

New user

Resolution

If you are a brand new user and have never "signed up" at the Ruckus support site, then please follow the below steps to sign up

  • Please go to https://support.ruckuswireless.com/ 
    Click Login. 
    User-added image
    Click Join Now
    User-added image

  • Fill out the registration form, accept the Terms of UsePrivacy Policy and Software License Agreement and click on Register

    User-added image

  • ?Now, the registration confirmation email from Ruckus (@ruckuswireless.com) is sent to the above-registered email address

    User-added image

  • ?Click on Confirm Email

    User-added image

  •  This will take you back to the login page, where you need to enter your username (Email) and password and then click on Login

    User-added image

  • At this point you are a Guest user to our site. Welcome user!

    User-added image

 

  • To get Premium access to the Ruckus Support portal, you need to have either

  1. An active support contract, Or
  2. A newly purchased product that still has the initial 5-month software warranty*. Registering a product that is still under its 5-month software warranty, gives you full access to the support site for a limited time.


Also, existing users from your account can add/invite you to the Support Portal. Please refer to article 000003775 for the steps to be followed.

If you have purchased a support contract on the device(s), please refer to article 000008284 to activate it.

If you have purchased new devices, register them by following the steps mentioned in article 000002007.
Note: You can register all of your products, even those out of warranty.

Article Number:
000002021

Updated:
July 09, 2024 02:28 PM (3 months ago)

Tags:
Website Issues, Ruckus Support Services

Votes:
15

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