Steps to ensure AP stability

Summary

This article talks about what can be done to ensure AP stability.

Question

What I need to do to ensure AP stability?

Customer Environment

ZoneDirector managed wireless network

Root Cause

Too much load on the APs or bad switch configuration.

Resolution

Here are few things that can be done to avoid sudden AP reboots or other related stability issues:
1. Always keep AP management traffic on a separate VLAN.
2. Avoid using half duplex configuration on the switch ports.
3. If you suspect power, check the PoE switch configuration and corresponding logs. Instead if you use a power adapter, you may want to check the cabling and try a different power adapter.
4. Try to avoid tunneling of user's traffic.
5. Disable directed broadcast and multicast on the APs.
6. Avoid Bonjour Gateway functionality on an AP if it is already handling too many clients or handling too much IGMP or VoIP traffic.
7. Ensure RF is clean through proper site survey or through a RF scanner.
8. Ensure there are not many rogues or smartphone based hotspots.
9. Keep number of SSIDs to the minimum.
10. Balance clients between both bands so the clients don't overcrowd a single radio.
11. Avoid connecting too many mesh APs and multiple mesh hops.
12. Avoid operating AP outside the permissible temperature.
13. Check for bad network cabling or the cable length is too long.
14. Disable SNMP services.
15. Check if the problem is related to keeping APs on adjacent ports.

If all the above is verified as good and the AP is still unstable, you may want to try replacing the AP with a known good working AP.
If nothing helps, you need to contact Ruckus Support and provide firmware version details and related logs.

Article Number:
000002799

Updated:
August 17, 2020 09:27 AM (over 4 years ago)

Tags:
Performance, Troubleshooting, ZoneDirector, ZoneFlex Indoor, ZoneFlex Outdoor

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