How do I make use of Firebug for troubleshooting guest or captive portal login page loading issues?

Summary

One of the usages of Firebug is analysis of a web page loaded in a browser. This article explains what data needs to be collected in case of any rendering issues either with a ZD captive portal page or a guest page.

Question

What data needs to be collected using Firebug in case of any issues with the ZD captive portal login page or the ZD guest login page?

Customer Environment

ZD managed wireless network

Troubleshooting Steps

Resolution

Make sure ZD is accessible and SSID is configured correctly. Also make sure portal page loads fine on some of the devices to narrow down problem to the page loading.

After this is done:
1. Take a test device that is known to work.
2. Connect it to a known good network and load Firebug on it before going ahead with the test on a ZD network. Firebug is supported on Chrome and Firefox browsers.
3. Connect to the captive portal or the guest network and open the web browser for logging in.
4. After the login page loads, click on the Firebug add-on to launch it.
5. This will open up a separate inspection section at the bottom of that page.
6. Click on the "HTML" tab. While you are on it, click on the "Inspect" tab just above it. Hovering on the various sections on the web page will highlight related code in the bottom section.
7. Copy content under the "HTML" tab into a notepad and send it to Support. Also send relevant screenshots highlighting the problem.

Article Number:
000003057

Updated:
March 09, 2018 03:31 PM (almost 7 years ago)

Tags:
Troubleshooting, ZoneDirector

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