How to block Information from the ZoneDirector being transmitted to Ruckus

Summary

How to disable the automatic reporting of information back to Ruckus

Question

How to block Information from the ZoneDirector being transmitted back to Ruckus?

Customer Environment

ZD

Troubleshooting Steps

The ZoneDirector will periodically connect to Ruckus and Ruckus will collect the ZoneDirector serial number, software version and build number. Ruckus will transmit a file back to the ZoneDirector and this will be used to display the current status of the ZoneDirector Support Contract

Resolution

How to block Information from the ZoneDirector being transmitted back to Ruckus. This feature was introduced in ZoneFlex software version 9.8. 
  
The easiest way to do this is to create a static route that sends the reporting request to a "false" gateway.

From a command prompt on a PC ping supportactivation.ruckuswireless.com and gather the IP address.
Then in Configure >System create a static route that goes to a "false" gateway.

The "false" gateway must be an address that is in the same subnet as the ZD

Configure bad route

When completed, it will look like this.

configured

One thing to note is that the User will not be able to do the automatic Support Service entitlement update with this route in place. The User will have to navigate to the Ruckus Support Website (https://support.ruckuswireless.com/entitlement_file) to download the entitlement file which can then be manually uploaded to the ZD.

When the static route has been successfully configured, the User will be presented with a "Network error" message on the ZD. This indicates that the ZD is not able to connect and provide information to Ruckus. 

User-added image

Article Number:
000003115

Updated:
March 05, 2018 02:26 PM (over 6 years ago)

Tags:
Configuration, Security, Known Issues and Workarounds, ZoneDirector

Votes:
1

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