Who can activate vSPoT RTU
Summary
Article provides an understanding of why the end user must accept the terms and conditions of buying a Right to Use License prior to activating and downloading the license.Question
Who can activate vSPoT RTUCustomer Environment
Virtual product - Making a new RTU purchase. vSPoTRoot Cause
Virtual SmartZone requires RTU and SPA licensing.Workaround
Contact Ruckus Support for any further queriesResolution
The license activation email for Right to Use License - L09-VSPT-WW00 must be received by the actual end-user.
This is because the vSpoT and Ruckus require that the actual end-user understands the ramifications of purchasing a virtual product. So, in that vein, the end-user must first sign and accept the terms and conditions as part of the license activation process.
If you are a VAR or the Distributor and the end-user for the virtual product is not you, you cannot sign and accept the terms and conditions on behalf of the end-user company. Doing so will generate an error.
Article Number:
000003614
Updated:
August 14, 2024 02:33 AM (4 months ago)
Tags:
System Network Management, Known Issues and Workarounds, Website Services, Support License Activation, Ruckus Support Services, SmartCell Insight, virtual SmartCell Gateway
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