How to collect AP support info using AP Command line interface ?

Summary

This article explains the steps of collecting AP support info directly from the AP CLI which is useful for cases where AP is disconnected from SZ thereby not allowing WebUI download of Support log.

Question

How to collect AP support log using AP Command line interface?

Customer Environment

SmartZone managed APs

Resolution

Sometimes, an AP may be disconnected from SmartZone and therefore you cannot download the AP support info from SZ WebUI. In such cases, you can still collect the AP support log using AP CLI as follows -

Login to AP CLI using SSH and log/save the terminal session so that the CLI outputs do not get overwritten and run the following commands -

support

support show

This will generate the Support info output for the AP which can be copied to a text file and shared with the concerned teams.

Article Number:
000004136

Updated:
May 25, 2026 12:44 PM (17 days ago)

Tags:
Troubleshooting, Configuration, ZoneFlex Indoor, ZoneFlex Outdoor, SmartCell Gateway

Votes:
0

This article is:
helpful
not helpful