Summary

Question

Customer Environment

Root Cause

Resolution

On the vSCG >> License Summary if you see the License Count as 0 :



Please Login to vSCG GUI and check if the "Permanent"  "INSTANCE-VSCG" ( Virtual SmartCell Gateway, 1 Instance) License is showing up.

If there is NO Permanent "INSTANCE-VSCG" ( Virtual SmartCell Gateway, 1 Instance) on the GUI, you need to Purchase the Licenses.

Permanent RTU is Purchased, please check if you have received a SPA Email for the RTU License

If the SPA Email for the RTU License is received :
Activate the RTU Licenses
Once the RTU is activated, login vSCG GUI  and "Sync Now".
"INSTANCE-VSCG" ( Virtual SmartCell Gateway, 1 Instance)  should get updated on the GUI.

Note : If the you have not received the SPA Email for the RTU License, please contact your Ruckus Partner/Distributor.

Reference Articles :
Steps to activate RTU and AP Licenses on vSCG/vSZ, vSPOT, SCI
Steps to Add Licenses to Virtual Controllers from Support Portal (LiMAN)
Steps to Download License File for Virtual Controllers from Support Portal (LiMAN)
Uploading Licenses on the Virtual Controllers