How to check the support contract status of Assets

Summary

Article has got steps to check the support contract status of all the assets that are registered under the customer's account

Question

Customer Environment

Al Ruckus products

Workaround

In case of any queries or need more information, please contact Ruckus Support

Resolution

Please follow the below steps to know the status of support and licenses of your assets.

Click on Assets

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Under Assets, click on Hardware Summary

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Enter SN in the search box and click on the SN

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Note: If you do not get any results, you need to register your hardware for the warranty. Follow the steps mentioned here https://support.ruckuswireless.com/articles/000002007

In the next page, you can find the information about licenses (If there are any upgraded one's on the controller) and support entitlement
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Second Option

Click Warranty Checker in the support portal

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Use this tool to check the coverage that Ruckus shows on your device. If what we show, doesn't agree with what you think you have, please Contact Support and let us know so that we can fix it for you.

Enter the serial number of your device below.
Click the "Submit" button.

Provides PRODUCT DETAILS and SUPPORT CONTRACT DETAILS

Article Number:
000004543

Updated:
July 16, 2024 03:14 PM (5 months ago)

Tags:
System Network Management, All

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