Customer PO can't be blank error during the activation

Summary

The activation will not be successful on the Ruckus Support Portal, when the purchase order number is blank on the order.

Question

What to do when PO number is missing/blank on the order?

Customer Environment

All Ruckus Customers

Troubleshooting Steps

Resolution

Reason you are getting this error or you are unable to activate the license on the Ruckus Support Portal is because of the, missing purchase order number or blank purchase order number in the SO/PO.

The purchase Order number needs to be updated on the order, in order to fix the issue.

Please contact RUCKUS Support team and we will help you to get this fixed.

Article Number:
000004850

Updated:
August 15, 2024 03:20 AM (4 months ago)

Tags:
Support License Activation, Ruckus Support Services

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