Unleashed Support Activation

Summary

Shows step by step method on activating Support contract for Unleashed Access Points.

Question

How to activate support for Unleashed Access Points?

Customer Environment

All Unleashed Customers

Workaround

If the error Asset product class does not match the purchased item appears during unleashed support activation, please contact us.

Resolution

  1. Log in to Ruckus Support portal : https://support.ruckuswireless.com

  2.  Click on the "SUP-xxxxxxx-AAA-BBB-CCC" code which you have received from Ruckus/Disti/VAR or enter the activation code, click here

    User-added image
     

  3.  Accept the terms and conditions and click on Activate Purchase

  4. Once the terms and conditions are accepted, it takes you to the activation Detail page (you can see the Quantity Activated and and To Be Activated)

    User-added image
     

  5.  Click on the Hyper link below the product code. Example - 806-RUNL-3U00

  6.  Bind the serial number against the support you have purchased
     

             User-added image
         
Note
: Please Activate the support for one serial number at a time, once you complete the activation follow the steps again to activate support on another serial number.

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Article Number:
000006092

Updated:
October 29, 2018 02:41 PM (almost 2 years ago)

Answer Attachment 1
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Tags:
Known Issues and Workarounds, Support License Activation, Registration, Unleashed

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