Summary

Question

How to retrieve AP support info file for different Controllers such as SmartZone, Unleashed, R1 and from Standalone APs?

Customer Environment

Resolution

Providing AP support info file is necessary for troubleshooting, and can be collected beforehand and provided when opening a ticket with Tech Support. Here are the details on how to collect the Support Info file from APs managed by different Ruckus Wireless Solutions -

For SZ managed APs, Go to Network > Access Points > Select the specific AP > Click "More" > Download Support Log.

For RUCKUS One (R1) managed APs, Go to WiFi > AP List > Select the AP using the check box against it > Click on "Download Log".

For Unleashed managed AP, click the chosen AP, then Show System Overview Info -> and Save Logs.

For Solo AP (Standalone AP), Go to Maintenance > Support > Save to Local Computer > Download.