How to retrieve AP support info with Client details and RF Athstats?

Summary

The AP support info file/text/log provides rolling 2 minute RF sample and currently connected client statistics. This article explains where and how to collect this info from ZD, SZ, Cloud, or Solo APs.

Question

Customer Environment

Any Ruckus wireless network.

Resolution

Providing controller/AP firmware platform with debugs or logs is necessary for troubleshooting, and
can be collected beforehand and provided when opening a ticket with Tech Support. Here are the
platform WebUI page and details on how to collect the Support Info file for desired access points.

If using ZD, under Monitor/Access Points, click the first icon (blue/green) to the right of the AP to
see System Info (support text) for connected client details and rolling 2 minute RF athstats samples.

If using SZ or vSZ, Monitor/Access Points, click the AP MAC to look into, click Download -> Download Support log.

If using Solo AP, Maintenance::Support Info page, Save to Local Computer -> supportinfo.txt.

In Unleashed, Access Points, click the chosen AP, then Show System Overview Info -> and Save Logs.

In Ruckus Cloud Wi-Fi, APs page, click the chosen AP, then More -> Download log.

Article Number:
000006299

Updated:
November 15, 2019 03:21 PM (almost 5 years ago)

Tags:
Firmware, Troubleshooting, Unleashed, ZoneDirector, ZoneFlex Indoor, ZoneFlex Outdoor, SmartCell Gateway, virtual SmartCell Gateway

Votes:
3

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