Ruckus Cloud - ZoneFlex AP starting Serial Numbers


Ruckus Cloud WiFi supports both Unleashed and ZoneFlex 802.11ac Access Points. Not all ZoneFlex APs support Ruckus Cloud management straight from the factory. The Table included in this article identifies starting Serial Numbers of 802.11ac APs that have firmware allowing Ruckus Cloud management from the factory.


Do we have Serial Numbers for ZoneFlex APs that ship with Ruckus Cloud management capability firmware?

Customer Environment

Customers purchasing ZoneFlex 802.11ac model APs for Ruckus Cloud WiFi management, other than purchasing Unleashed part number APs.

Root Cause

Not all ZoneFlex APs support Ruckus Cloud WiFi management, straight from the factory.

Troubleshooting Steps

Determine AP serial number, look up first four digits in the Table below.


ZoneFlex AP Starting Serial Numbers that support Ruckus Cloud Connectivity

Ruckus Cloud supports both Unleashed and ZoneFlex 11AC access points. Not all ZoneFlex APs
support Ruckus Cloud management, from factory. In order to determine if the ZoneFlex 11AC APs
you purchased (shipped from our distributor or channel partner), please refer to the table below.

The last column refers to the serial # imprinted on the AP’s back label as well as on the outside
shipping box. All Ruckus AP serial #s start with 4 digits that refer to week# and year# of manufacture.
So an AP with starting serial # of 5016 means, Week50 of 2016.

Note: This table below does NOT apply to Unleashed APs (SKUs starting with 9U1). All Unleashed
APs support Ruckus Cloud, irrespective of their manufacturing date.

ZoneFlex AP models supported in Cloud, and their starting manufacturing serial #

User-added image

- These APs contain the newer 104.x.y AP firmware image from factory, which support Ruckus Cloud
discovery and connectivity.

- It is possible that a serial # newer than the date above may not connect to Ruckus Cloud successfully.
These could be for various reasons. E.g.
     o The AP has previously connected a Ruckus Controller (ZD or SZ) and so, it’s firmare image has
        been re-flashed by the on-prem controller previously. Factory resetting the AP will not alter the
        firmware image back to 104.x.y. To recover such an AP to connect to Cloud, you would need to
        connect to the AP manually, download the latest 104.x.y firmware image from Ruckus Support
        site and re-image the AP.

- Above models manufactured before those dates need to be firmware upgraded to version 104.x.y
(or newer) before connecting to Cloud. Visit Ruckus Support site to download latest image.

- If you currently have a ZoneDirector or SmartZone controller on-site, please disable automatic AP
addition option on the controller, prior to connecting a new AP to the Cloud.

- If you intend to migrate existing controller-managed ZoneFlex APs to Cloud, please contact your
Ruckus Partner.


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Article Number:

December 27, 2018 11:27 AM (10 months ago)

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Firmware, Installation, Known Issues and Workarounds, Ruckus Cloud WiFi


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