Support Activation from Support Portal

Summary

Activating the newly purchased support contract

Question

How to activate support/service contact?

Customer Environment

All Ruckus environment

Workaround

In case of unsuccessful activation, contact Ruckus customer support https://support.ruckuswireless.com/contact-us

Resolution

Follow the below steps to activate the support you purchased on your products
Have the product SN’s ready

  • Open the Support Purchase Acknowledgement (SPA) email you have received from Ruckus/Disti/VAR for your order

    User-added image

  • Login to Ruckus support portal: https://support.ruckuswireless.com

  • Click on Activate Purchase

    User-added image

  • Enter the activation code "SUP-xxxxxxx-AAA-BBB-CCC" in the box

    User-added image

  • Review the order, accept the terms and conditions and click on Activate Purchase

    User-added image

  • Click on the Hyper link for the product code. This is a very important step, as this binds the product SN to the support contract

    User-added image

  • Enter the product SN and click on Validate Serial Number

    User-added image

            Note: If the support purchased is on 2 or more quantity, you need to go back, click on the hyper link and repeat the process

            User-added image

 

  • And the support is activated

    User-added image

Article Number:
000008284

Updated:
August 18, 2020 03:49 AM (about 2 years ago)

Tags:
Website Services, Support License Activation, Registration, Ruckus Support Services

Votes:
3

This article is:
helpful
not helpful

Working...Please wait

This is here to prevent you from accidentally submitting twice.

The page will automatically refresh.