Support Activation from Support Portal

Summary

Activating the newly purchased support contract

Question

How to activate support/service contact?

Customer Environment

All Ruckus environment

Workaround

In case of unsuccessful activation, contact Ruckus customer support https://support.ruckuswireless.com/contact-us

Resolution

Follow the below steps to activate the support you purchased on your products
Have the product SN’s ready

  • Open the Support Purchase Acknowledgement (SPA) email you have received from Ruckus/Disti/VAR for your order

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  • Login to Ruckus support portal: https://support.ruckuswireless.com

  • Click on Activate Purchase

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  • Enter the activation code "SUP-xxxxxxx-AAA-BBB-CCC" in the box

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  • Review the order, accept the terms and conditions and click on Activate Purchase

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  • Click on the Hyper link for the product code. This is a very important step, as this binds the product SN to the support contract

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  • Enter the product SN and click on Validate Serial Number

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            Note: If the support purchased is on 2 or more quantity, you need to go back, click on the hyper link and repeat the process

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  • And the support is activated

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Article Number:
000008284

Updated:
July 10, 2024 11:52 AM (3 months ago)

Tags:
Website Services, Support License Activation, Registration, Ruckus Support Services

Votes:
2

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