Summary

Question

Customer Environment

Workaround

In case of unsuccessful activation, contact Ruckus customer support https://support.ruckuswireless.com/contact-us

Resolution

Follow the below steps to activate the support you purchased on your products
Have the product SN’s ready

• Open the Support Purchase Acknowledgement (SPA) email you have received from Ruckus/Disti/VAR for your order
  
  

• Login to Ruckus support portal: https://support.ruckuswireless.com

• Click on Activate Purchase
  
  

• Enter the activation code "SUP-xxxxxxx-AAA-BBB-CCC" in the box
  
  

• Review the order, accept the terms and conditions and click on Activate Purchase
  
  

• Click on the Hyper link for the product code. This is a very important step, as this binds the product SN to the support contract
  
  

• Enter the product SN and click on Validate Serial Number
  
  

            Note: If the support purchased is on 2 or more quantity, you need to go back, click on the hyper link and repeat the process

            
 

• And the support is activated