Summary

Question

Customer Environment

Workaround

Resolution

If you want to delegate the management of AP's in your venues to another user with in your organization, you can create an administrator account for the user.

NOTE: Trial accounts are by default limited to one administrator per account.

Follow these steps to add an administrator in your Ruckus Cloud account:

1. Depending on your region, login to Ruckus Cloud NA Portal or Cloud EU portal

2. On the menu, click Administration

3. On the Administration page, click the Administrators tab

4. Click Add Administrator in the upper-right corner of the Local Administrators list. The Add New Administrator form appears

5. Add the email ID of the person that you want to add as an administrator
   
   >> If the person that you want to add as an administrator has an existing Ruckus Support account, click Add a registered user, and then select the registered user from the list that you want to add as an administrator.
   >> If the person that you want to add as an administrator does not have an existing Ruckus Wireless Support account, click Invite new user, and then type the person's email address

6. In the Role drop down box, select the role that you want to assign to this user.
   Available administrator roles include:
   
   a) Prime Admin
   b) Administrator
   c) Guest Manager
   d) Read Only
   
   Below is the table which explains about the different roles.
   
   
    

7. Complete the process of adding or inviting the administrator
   >> If you clicked Add a registered user in Step 5, click Add Administrator
   >> If you clicked Invite new user in Step 5, click Send invitation
    

The page refreshes and then the Administrators tab lists the new administrator that you added or invited, along with the existing accounts. If you do not see the new administrator, click Refresh.

If you invited a new user to be an administrator, Ruckus Networks will send an email to the new/invited user with the subject Ruckus Wireless Support Account Invitation to this user. Have the user to check his/her inbox (and junk mail) and to click the invitation link to complete the registration process.