Summary

Question

Customer Environment

Workaround

Resolution

Adding an Administrator to Your RUCKUS One Account

If you want to delegate the management of APs and switches in your venues to another user, you can create an administrator account for that user.

Note: Trial accounts are limited to one administrator account. If you have a trial account with a TEMP license, you cannot create an additional administrator account.

Follow these steps to add an administrator to your RUCKUS One account:

Steps to Add an Administrator

1. Navigate to Administration:

   • From the navigation bar, click Administration > Account Management > Administrators.

2. Add Administrator:

   • Click Add Administrator.
   • 

3. Enter User Information:

   • On the Add New Administrator page, add the email of the user you want to make an administrator.
   • Select Invite new user.
     • Enter the email address. RUCKUS One will create an account and send an email invitation.

4. Assign Role:

   • In the Role list, select the appropriate role for the user:
     • Prime Admin
     • Administrator
     • Guest Manager
     • Read Only
     • DPSK Manager
   • 

5. Send Invitation:

   • Click Send Invitation.
   • If you invite a new user, they will receive an email with the subject RUCKUS Support Account Invitation. Ask the user to check their inbox (including junk mail) and click the link to complete the registration process.