What Covers under WatchDog Partner Premium Support?
Summary
Article explains about the WatchDog Partner Premium Support benefitsQuestion
What Covers under WatchDog Partner Premium Support?Customer Environment
Customers with WatchDog Partner Premium Support on their asset(S)Resolution
WatchDog Partner Premium Support provide customers with the below benefits:- 24X7 technical assistance by Ruckus Support Representative
- Ruckus case tracking, management and escalation processes are invoked
- Hardware Advanced Replacement for defective products with overnight delivery where available, shipped directly to the end customer. This is only available for physical Ruckus controllers.
- Software updates and upgrades directly available to the end customer via the support portal (Only if the PO has end customer name on it)
- Full knowledge base access for the partner and end customer
- The Partner is the only contact point
- The Partner is responsible for managing the request through resolution
- Partners may offer additional services beyond the normal WatchDog program
Article Number:
000008663
Updated:
May 14, 2021 12:35 PM (about 2 years ago)
Tags:
Support License Activation, All
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