What Covers under WatchDog Partner Premium Support/ASSOCIATE PARTNER SUPPORT

Summary

Article explains about the WatchDog Partner Premium Support benefits

Question

What Covers under WatchDog Partner Premium Support?

Customer Environment

Customers with WatchDog Partner Premium Support on their asset(S)

Resolution

With Associate Partner Support, Ruckus support partners provide Level 1 support services to end users, with support engineers trained and certified on Ruckus Wireless products. If an event requires escalation to Ruckus support, our partners will open a case on your behalf and provide you with updates on the status of the issue.

• Technical support through Ruckus Support Partners, backed up by Ruckus if necessary.
• Access to product information, technical documentation, software downloads, community forums, and more via Ruckus Web support at http://support.ruckuswireless.com
.• Software updates and upgrades, including bug fixes and maintenance releases, as available, for controllers and APs.
• Advance Hardware Replacement on controllers.

Associate Partner Support Summary



Document for reference..
https://ruckus-support.s3.amazonaws.com/private/documents/1232/Associate%20Partner%20Support_Feb21.pdf?AWSAccessKeyId=AKIAJM3QLNNKLOV235TQ&Expires=1721168948&Signature=OMZSHlvPkR1VIa7L8UojJPdlLdk%3D  

Article Number:
000008663

Updated:
July 16, 2024 03:28 PM (10 months ago)

Tags:
Support License Activation, All

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