Summary

Question

Customer Environment

Workaround

Resolution

Follow the below steps to view the license information:

1. Depending on your region, login to Ruckus Cloud NA Portal or Cloud EU portal

2. On the home page, click on Administration

3. Click the License tab to review the license information

4. If any of your licenses are about to expire, or have expired, a banner will display at the top of the screen. Paid licenses have a 60-day grace period. Thirty days prior to the subscription expiration, an alarm is raised, and the administrator receives an email notification on a weekly basis until the date of the expiration. The text in the license expiration banner changes depending on the status of the license, the number of days before it expires, or the numbers of days left in the grace period. After the grace period expires, you will not be able to manage the APs using Ruckus Cloud. A notification is sent with details of the expired APs to allow you to identify and renew the AP's licenses. Thirty days after the grace period expires, the APs are removed from your Ruckus Cloud account.
   
   NOTE: TEMP licenses are valid only for 60 days; there is no grace period.

5. The Total AP Usage header displays the percentage of APs that you have deployed.
   The progress bar shows the percentage of APs deployed in both text and a graphic format. The fraction at the end of the progress bar indicates the number of current AP's deployed versus the maximum number of AP's that you can deploy. For example, if you see 12/20, this indicates that you have deployed 12 AP's and the maximum number of AP's you can deploy is 20

6. Under the License Subscriptions header the following fields are displayed
   
   License for: Indicates the maximum number of APs allowed by your license subscription
   Type: Type of Ruckus Cloud license that your organization purchased. License type include Basic and TEMP
   Purchased on: Indicates the date and time when your organization purchased the license subscription
   Expires on: Indicates the date and time when your license subscription expires. 
   Time left: Indicates the number of days left for the licenses to expire

You may have multiple license subscriptions.