What is Closed No Contact status on a case ?
SummaryThe article explains the case status "Closed No Contact"
QuestionWhat is Closed No Contact status on a case ?
Customer EnvironmentAll Ruckus Customers
SymptomsThe status “Closed No Contact” refers to the case, that has been marked closed due to no response from the customer via Phone, E-mail for a period of 3 Follow ups(6 days)
ResolutionIf you would like to re-open the case, you can do so within the 24 hours from the time the case is closed, by contacting Ruckus Support.
After the 24 hours, you can Open a New Case by mentioning the closed case number for the reference, to help us understand the issue and assist efficiently.
While creating a new case, please provide us the below information:
- Serial Number of the Ruckus product (Also the controller's serial number if the AP is connected to a controller) or the Login ID if the issue is related to Ruckus Cloud
- Firmware Version with build
- Phone Number
- Preferred mode of contact
- Business E-mail Address
- Best time to contact with the Time Zone