What is Closed No Contact status on a case ?

Summary

The article explains the case status "Closed No Contact"

Question

What is Closed No Contact status on a case ?

Customer Environment

All Ruckus Customers

Symptoms

The status “Closed No Contact” refers to the case, that has been marked closed due to no response from the customer via Phone, E-mail for a period of  3 Follow ups(6 days)

User-added image

Resolution

If you would like to re-open the case, you can do so within the 24 hours from the time the case is closed, by contacting Ruckus Support.

After the 24 hours, you can Open a New Case by mentioning the closed case number for the reference, to help us understand the issue and assist efficiently.

While creating a new case, please provide us the below information:

  1. Serial Number of the Ruckus product (Also the controller's serial number if the AP is connected to a controller) or the Login ID if the issue is related to Ruckus Cloud
  2. Firmware Version with build
  3. Phone Number
  4. Preferred mode of contact
  5. Business E-mail Address
  6. Best time to contact with the Time Zone

Article Number:
000008929

Updated:
August 11, 2020 09:37 AM (about 2 years ago)

Tags:
Case Management, Ruckus Support Services

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