Error : "Please contact Support. This sales order has both Partner and End User products." while activating Support Contract.

Summary

This article has information on the error message received while activating an order having both End User and Partner Support.

Question

Why am I receiving the message "Please contact Support. This sales order has both Partner and End User products." while activating Support/License ?

Customer Environment

Customer’s activating their purchase having both End User and Partner Products.

Workaround

In case of unsuccessful activation, contact Ruckus Customer Support

Resolution

The reason for the unsuccessful activation is that the Sales Order has both End User and Partner Support which needs to be split and processed.

Reach out to your Partner/Distributor to report this issue on the Sales Order. They in turn need to work with our Accounts Receivables (#[email protected]) team to fix the issue. That is to cancel the order and assist with placing 2 different orders, one for End User Support and the other for Partner Support.

Note: Only the Partner and the Distributor are authorized to reach out to Ruckus Accounts Receivable team.

000008284

Article Number:
000009616

Updated:
July 30, 2019 01:57 AM (over 5 years ago)

Tags:
Support License Activation, Ruckus Support Services

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