How to factory reset different Zone Director models

Summary

This article explains factory reset procedure for all the ZD models.

Question

How to factory default different ZoneDirector models using physical button?

Customer Environment

Any Zone director model

Resolution

As of Jan 2020, Ruckus has total 5 Zone Director products, out of which 4 are EOL (end of life) ZD1000, ZD1100, ZD3000 and ZD5000. Only ZD1200 is still offered to purchase.

Procedure to factory reset (factory default/hard reset) is same for all the models, except physical design of each controller is different. So here we are providing the procedure for all ZD models.

1- Identify your ZD model.
2- Find the physical button
- For ZD1200/ZD3000 find the physical 'FD' button hole in the front panel of the ZD.
- For ZD 1000/1100 find the Reset button hole.
- For ZD5000, it is just below the power button in front panel.
3- Make sure ZD is powered On while you perform factory reset.
4- Take a paper clip, push and hold the FD button (For ZD1000/ZD1100 push and hold reset button) for 10-12 seconds (10 seconds is the factory default trigger time but we recommend to hold it for at least 12 seconds) and then release the button.
5- After reset is complete, the Status LED blinks red, then blinks green, indicating that the system is in factory default state (if you see a solid red LED for too long, say more than 10 minutes, then this indicates hardware failure and you may need to replace the device).
6- Factory reset completed.

Physical front panel of each ZD looks like below, and you can find the FD or reset button highlighted in below pictures.

ZD1000

User-added image